All Products
(242)
- Does the coin in the grinder trick actually produce more kief?
- Are cleaning solutions like resinate and formula 420 harmful to the environment if not disposed of properly?
- How do you you find what out what millimeter your banger is for enail coils?
- Is a quartz tip straw or a titanium tip dab straw or nectar collector better?
- Protected: Is it safer to use Hemp wick over a straight flame from a lighter, to smoke ?
Customer Service
(33)
- Why do we not use Fedex to ship to a P.O. Box?
- Non discounted items on the website or store
- Ground glass wand is stuck in the conical heater cover and can’t be removed
- Does the company have a mission or vision statement?
- Does our shipping and handling charges cover duties and taxes for our international customers?
Glass
(60)
- Is it safe or okay to use propane to heat up glass, such as bangers?
- What is the proper way/ways of cleaning your glass, and what are some methods to help keeping it clean?
- How do you get a banger or bowl unstuck from your bong?
- How do you get clear glass or how do you make clear glass.
- How do you color glass or get color in the glass?
Orders
(10)
- Protected: Can we make custom decals to use on glass?
- What are the expectations that should be set for customers ordering custom glass? Time frames, pricing, refunds, warranty.
- What do I do if I have a missing part with my order
- What payment methods do you offer?
- Where is my order? How do I track it or trace it?
Wholesale
(35)
- Protected: What is the wholesale Login and Password to Elev8 Distribution
- Protected: Why are we adding a whole email with contact info to the customers notes on Elev8 one and not just adding the contact info into its designated spot?
- Protected: Where can I find Sales Videos to help me sell products?
- Protected: What price does Hemp and Elev8 get?
- Protected: What Kind of Process do we have in place for collecting on accounts that owe Elev8 Distribution money, whether it be old Net terms accounts or weren’t charged correctly, etc. Not Completed Yet Still Hashing Out most accountable way for us to follow
z - Internal CS
(96)
- Protected: How to add or update the FAQ knowledge base
- Protected: Why can’t Customer get a shipping quote online?
- Protected: Why are we adding a whole email with contact info to the customers notes on Elev8 one and not just adding the contact info into its designated spot?
- Protected: When you open an order that has been shipped in Quickbooks, sometimes you will see 2 tracking numbers. Why is this, and which tracking number should I use?
- Protected: When should free shipping be allowed to be given to a customer?
- Protected: What is the difference between # and @ for Instagram, youtube, facebook and other social media?
- Protected: How to add a picture to the FAQ page or knowledge base wordpress
- Protected: How to add or update the FAQ knowledge base
- Protected: Can we make custom decals to use on glass?
- Protected: When was the company founded, and by whom?
z- Internal IT
(9)
- Protected: How To Take An Item Off Of Big Commerce And Put It In The Gallery and edit them
- Protected: How to Restart New Media Raid Array Server Network
- Protected: How to add an item or product to Big Commerce (the website)
- Protected: How to add a new partner to the Elev8 At Home website, omnistar and add the banner
- Protected: How Does Inventory Work In Elev8.One and Big Commerce