Category: Retail Head Shop

Home Frequently Asked Questions (FAQ) Retail Head Shop
Can i get a gift car or gift certificate for a loved one for the holidays?

Yes, both online and in the store.

Can someone trade in a used typhoon for a new typhoon with the trade in program?

Absolutly Yes

Will we ever make more colors of the super soaker? Could we do a bronco blue and orange?!

As of now no.  These should be hot sellers and need more love from all our sales reps to show them off.

How does a customer actually claim their phoenix oath warranty if their piece breaks? Do they do it or are we responsible for pulling that information up? How would one do that?

You can find if they are registered here for the Pheonix Oath  

Is any heady avai;be for 15% off with the loyalty? Regardless of age or price?


How soon after a purchase of a silver surfer can someone trade it in for a new one? Is there a limit to trade in numbers?

If someone wanted to trade in their vape the day after, or even an hour after that is fine.  They are not making any money. Here is our trade-in program    

How to Check and maintain glass at different location and the website

Having the ability to have our glass on the website allows further reach for both the stores and the web.  One shop can show customers what we have at all our locations are if they are looking for a particular artist. The glass that comes in gets a trello card from the appropriate board. The …

what is the process for an out of state customer placing a custom order in store

You can always refer to Custom Glass.  But we want you to give the customer the best service, and take the money in this store. Find out their budget. Take their info Find out what they are looking for with images that they can refer you too. After you have the info you should contact …

How To Wrap Glass For Shipping

Wrapping glass is very important in order to get the customer their glass safely.

how can a customer find the nearest shop to them that sells SSV parts

As of now the best way is for them to call Elev8 Distribution and ask who is near them.  We do not have a great way on our site.