Category Archives:

Can I customize an Elev8 water pipe by adding new attachments to it?

Yes, many of the Elev8 pipes can have marbles added to them.  See them below, and check out the site for what we have. It takes our team of glassblowers about 3-5 days to get to it and fihish adding the marbles.  

Protected: Can we make custom decals to use on glass?

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What are the expectations that should be set for customers ordering custom glass? Time frames, pricing, refunds, warranty.

1) Custom glass orders will cost at least 100$: the charge is for time for the blower and materials, as creating custom items are time-consuming and could have things that break. 2) Custom Work can take anywhere between 1-8 Weeks to complete, as the time frame depends on the glass shops workload and availability of […]

What do I do if I have a missing part with my order

Please reach out to us with your order number so we could look you up. We will do some research to confirm and replace any piece you ordered and didn’t receive. You can reach us at customercare@elev8distribution.com or you can call us at 719-570-9928

What payment methods do you offer?

We can only support Credit/Debit Card payment and Check/Money Order payment at this time. Please Note – if you are using a VISA Gift Card, you must register the card to your billing address with the card issuer.

Where is my order? How do I track it or trace it?

Once your order has shipped you will receive an e-mail with your tracking information. Click on the link or copy & paste the link into google for tracking If you did not receive your e-mail you can log in to your account or contact us for your tracking information.

What is your returns policy?

We will gladly accept any new, unused items for return or exchange within 30 days of purchase. Please contact us to return or exchange items.

My order didn’t come with everything I purchased

If an item was missing from your order, please contact us so we can correct this immediately.

My promotional or discount code isn’t working.

Certain discount codes are only valid for a limited time. Make sure you’ve entered your code incorrectly, and verify it hasn’t expired. Please contact us if you are having trouble with a promotion or discount code at checkout.

I’m paying with Check / Money Order, where do I send my payment?

Please make checks payable to “Elev8 Distribution” and send to: Elev8 Distribution 1450 Aviation Way Colorado Springs, Co 80916