Category: Orders

How to order cremation art glass as an Elev8 Ambassador or for wholesale

Cremation glass can be a process, and we want to make it easy for all and make it right Work with the customer to find what they like.  The fastest and easiest way is to pick an item we already have, or we can make a item like what we have. Custom work that has …

Can a duff jar be customized

Yes, duff jars can be customized in many ways.  Each is very unique so the Elev8 Premier would have to be contacted in order to find out the price.

Can I apply a discount after my order is processed for Retail.

NO, once the order is submitted you can not retro a refund. You must cancel the order and reorder with a coupon code. We have a sheet of refunds due to this and I believe we should not offer this service.

Artist Contract for Silver Surfer WRS

The artist needs to fill out this form

Can I customize an Elev8 water pipe by adding new attachments to it?

Yes, many of the Elev8 pipes can have marbles added to them.  See them below, and check out the site for what we have. It takes our team of glassblowers about 3-5 days to get to it and fihish adding the marbles.  

Protected: Can we make custom decals / logos / labels to use on glass?

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What are the expectations that should be set for customers ordering custom glass? Time frames, pricing, refunds, warranty.

1) Custom glass orders will cost at least 100$: the charge is for time for the blower and materials, as creating custom items are time-consuming and could have things that break. 2) Custom Work can take anywhere between 1-8 Weeks to complete, as the time frame depends on the glass shops workload and availability of …

What do I do if I have a missing part with my order

Please reach out to us with your order number so we could look you up. We will do some research to confirm and replace any piece you ordered and didn’t receive. You can reach us at or you can call us at 719-570-9928

What payment methods do you offer?

We can only support Credit/Debit Card payment and Check/Money Order payment at this time. Please Note – if you are using a VISA Gift Card, you must register the card to your billing address with the card issuer.

Where is my order? How do I track it or trace it?

Once your order has shipped you will receive an e-mail with your tracking information. Click on the link or copy & paste the link into google for tracking If you did not receive your e-mail you can log in to your account or contact us for your tracking information.