Category Archives:

My order didn’t come with everything I purchased

If an item was missing from your order, please contact us so we can correct this immediately.  We will do some research to confirm and replace any piece you ordered and didn’t receive. customercare@elev8glassgallery.com or you can call us at 719-570-9928

My promotional or discount code isn’t working.

Certain discount codes are only valid for a limited time. Make sure you’ve entered your code incorrectly, and verify it hasn’t expired. Please contact us if you are having trouble with a promotion or discount code at checkout.

I’m paying with Check / Money Order, where do I send my payment?

Please make checks payable to “Elev8 Distribution” and send to: Elev8 Distribution 1450 Aviation Way Colorado Springs, Co 80916

How long do I have to wait before my order is shipped?

Our processing time on standard orders is 48 hours, with exception to out-of-stock items. We try our best to get them out in 24 hours, but we are not Amazon and have a small staff. Know we do everything in our power to get your order out ASAP Processing time on custom vape orders is […]

If a customer forgets to put in my consultant number or name for an Elev8 At Home order do I have a chance to fix it?

Yes, the best way is to email our service team ASAP by contacting them at customercare@elev8distribution or call 719-418-1254

ow do I Modify / Cancel my order

Please call us at 719-570-9928 as soon as possible.

Did my order go through?

You should receive an e-mail confirmation when your order is submitted for processing and another e-mail when your order is shipped.  You can always call 719-570-9928 If you created a user account and were logged in at the time of purchase, you may check the status of your order at any time by logging in […]

HOW DO I ORDER CUSTOM GLASS?

If you would like to order the custom glass you can contact us directly to place your order. Custom glass orders may take 2 to 8 weeks to complete, depending on the complexity and schedule of the blowers. Once the order is placed the artist that will make your custom glass will contact you to […]