Category: z- Internal IT

Home Frequently Asked Questions (FAQ) z- Internal IT
Installing Putty Terminal Software

Open a https://putty.org Click Download Putty Click on the 64Bit windows Package to download. Once downloaded. Click on the file to install it. Proceed through the install Process. Click Next until you reach the install step, click install. Open the program once installed.

How to Update Modules on the Phone Server

Open http://192.168.2.9 Login with the Username: updates, the password will be in the password spreadsheet, if you do not have access ask Steve or Adam to provide the password to you. Once logged in, Click on Module Admin in the top bar. Click on Check Online.                    …

How to Find the IP of a Computer on the Network

If there is for some reason you need to see what IP a computer or device is using on the network there are a few steps to do that. Open unifi.ui.com The login is in the spreadsheet, (this one will be somewhat different since we will actually need to set up a user that receives …

How to Add Port Forwards to the Network

When ever an internal service needs to be accessible outside of the company network, you will need to set up port forwarding. There will be two procedures involved, the first for the first router, and the second for the modem. Open unifi.ui.com The login is in the spreadsheet, (this one will be somewhat different since …

How to Access Windows Recovery Environment

If a workstation is not booting properly, or will sit at boot screen for multiple hours, it may be an issue with a previously installed Windows Update package. Let the computer sit for at least and hour to make sure it isn’t a Windows Update just finishing. Power off the computer completely. Power the computer …

How to Archive Past Employee Punches

When an employee leaves there will still be their punches in the time, clock we need to retain these for situations regarding wage complaints or unemployment requests. Open https://192.168.2.45 Login using the Username: admin, and password that is on the spreadsheet, or ask Steve or Adam to provide you with it. Once logged in, hover over …

How to Add an Employee to the Time Clock.

Open https://192.168.2.45 Login using the Username: admin, and password that is on the spreadsheet, or ask Steve or Adam to provide you with it. Once logged in, hover over Lists, and click on Employees. Click on Show Inactive.                                    …

How to download recorded calls

Go to https://192.168.2.9 Click on FreePBX Administration.                                Login with the username recording, the password is in the spreadsheet, request it from Steve or Adam. Once logged in click in the top bar for CDR Report.            …

Refunds for Guaranteed Shipping Services

When UPS or FedEx makes a guarantee on shipping time for their delivery, they stand behind those with money back guarantees. For FedEx the Guaranteed services are the following: FedEx Priority Overnight FedEx Standard Overnight FedEx 2Day® A.M. Do note this does not include standard 2Day anymore. For UPS the Guaranteed services are the following: UPS …

Filing a FedEx Lost Package or Damage Claim

Start by going to File a Claim Login to the FedEx account, locate the username and password or ask Steve or Adam to provide it to you. Once logged in Copy the Tracking number for the shipment. Below that is a drop down box for all the different claim types, choose the one that fits …