If the internet is not working, the first thing to test is see if a computer on a wired ethernet connection is experiencing the same issue. If the computers on the ethernet connection are fine, than it is most likely just a WiFi issue. Steps to resolve WiFi issues If the internet is down here …
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search the tracking number with Global Post. If the last tracking even is over 2 weeks prior start processing a lost package claim. On the Global Post Tracking Page, go to Resources on the Top Right to the Left of Request a Demo. …
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When processing packages sometimes the Scale will stop reading when the button is pressed or the thermal printer will not print the shipping label. Here are the steps to resolve this. If there is an issue with the Thermal Printer or Laser Printer Confirm that ShipStation Connect is running on the Shipping Computer. Right click …
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Periodically there will be items that do not scan. When those are brought to our attention, there are a couple of things to check. Compare the SKU that is coming in from BigCommerce to what is in Elev8.one, if for some reason the item SKU has been changed on either side it will not scan …
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Sometimes for whatever reason the creation computer will not connect to the laser engraver. Make sure that the network cable connecting the Creation Computer to the Laser engraver is still connected. Once that is confirmed, look at the end of the USB Ethernet Port and confirm there is link activity on it. …
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If you already know how to map a network drive in Windows, here are the specs to Connect to the Company File Dump and New Media Array: IP and folder for Company file dump \\192.168.2.66\compfiledump IP and folder for New Media Array \\192.168.2.66\newmedia User account is on the Passwords Spreadsheet. Go to the computer that …
Log into Google admin with the proper email address for the domain to manage that particular domain, for example, Premier is glass@elev8premier.com click on Account Click on Domains click on manage domains
Link to Adding Elev8 Ambassadors to the Tracking Spreadsheet
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When a customer trades in a DBV or an SSV for credit toward the purchase of their new unit, we will refurbish the old unit and clean it up to be put into use as either a Giveaway unit for a needing party, or for other charitable giving. When the unit is received it is …