You aren’t able to access the New Media Array or Company File Dump.
Ask if someone else is able to access it?
Check if you are connected to the network, or if your connection is having issues by opening a web browser and attempting to reach a site on the internet.
If others are able to access it, it may be a problem with the drive mapping, which can be reconnected with the following article Mapping network drives
If you aren’t able to connect to a website, trouble shoot your network connection before proceeding.
If the New Media Array isn’t connecting on multiple machines and you aren’t able to remap the drives.
Go up to the Server Closet and confirm the new Media Array server is on.
The Raid Array Server is the right side of the shelf and is labeled.
Once you have located it confirm it is Powered on.
There should be a green Power light on the left side, as well as a blue light illuminated, and the drives should be periodically blinking.
If you don’t see the Green lights, or hear the fans running, look to the back of the unit on the left side and confirm the power cords are connected.
If they are both connected, go below the shelf and look for the black box labeled Battery Backup.
The two power cords should be plugged into the back of it.
Confirm they are both plugged in and the Battery Backup is functioning.
Once all steps have been completed go back to the front of the Server and press the power button and see if the server comes on.
If the server turns on, wait about 5 to 10 minutes and see if the New Media Array is back up.
If the Server is was running when you came up to check it, the next thing is to make sure it is connected to the network.
If you look to the left of the silver vertical device you will see a black device labeled 6335 Side Connections.
Look at Port 15 and Port 5 those are the network connections for the Server, if they are not blinking Green, there is something preventing the server from accessing the network.
If they are Blinking Green return to your computer.
Open https://192.168.2.66
Click Advanced and then click Proceed to 192.168.2.66 (unsafe)
Find the login for the Truenas Server on the Passwords Spreadsheet.
Login to the interface.
If the Storage Pool window looks like this:
The pool is functioning and should be available. If it is not, click into the details to find out what drive has failed.
Click into Storage in the left side bar, and Pools below that.
Click the Gear in the top right corner of the Elev8-Pool Box, and Click on Status.
The next screen will show the status of each Drive in the Array, and if it’s Online that means it is functioning properly.
If there are any that are showing Degraded or Offline, that drive needs to be replaced with a drive of the same size or larger capacity.
The drives are stored on top of the server near the phone server.
Remove the drive from the anti-static bag when ready to install it in the drive sled
To locate the failed drive you may have to turn off the Server to pull individual drives to determine which one has failed, based off of the serial number on the drive label corresponding to the failed drive in the software.
Once the failed drive is determined and made offline, you can remove the drive from the housing by opening the pull handle. Utilizing the red button to the left of the pull handle.
Grasp the pull handle and slide the drive out.
Once the drive is out, remove the small screws holding it into the drive sled, install the new drive in the reverse of the previous process.
Slide the new drive back into the server and press until the small handle can close completely and drive begins to blink.
Go back to the disks page of Truenas, click on the 3 dots next to the offline drive, and click replace.
This will begin the resilvering process that may take multiple hours, it is not recommended to do anything on the drives while the resilvering process is in progress.
Once completed check that the storage pool is no longer degraded.
Attempt to access the storage array again from a computer that has the drive mounted.