Category: Wholesale

Can we take multiple payment types for a single order?

At this time our system does not allow for more than one type of payment, until this gets fixed or if anyone calls asking for help this is what is to be done: 1. Have them place the order and choose “Wholesale call back” for the check out option. 2. Either send the appropriate number …

Repair Process for Repair Centers

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How do I adjust the wholesale price of a product without affecting its retail price?

This is accomplished by taking advantage of BigCommerce’s Customer Groups feature. We can set a fixed price for specific products which is only applied to customers who are in a specific customer group. Here’s how you do it: On BigCommerce’s sidebar menu, click “Customers” Click on “Customer Groups” under the “Customers” menu. Click on the …

How do I keep my cart from expiring? I am a wholesale customer and add things as needed until I have a big enough order to satisfy my store.

After time the cart will expire as to not hold inventory out of the system.  The customer does need to place the order if they are making one.

Do we offer COD, if so how is that processed?

No, Elev8 Distribution does not offer COD.  The best way for a customer to pay later is with their credit card.

How to refine search in Big Commerce when looking for a pipe. What is re-creatable and what is sold. What can I sell my customer.

You can add these filters on top to remove all of the items that are not re-creatable: If it has an image that says “SOLD” then it’s not recreatable, re-creatable pieces get their own image, like this:

I have searched everything I can think of for a product in Elev8 one and it is not showing up for me

We are sorry for this confusion.  Please email or call Adam to get this fixed asap.  This can be from the item being named an old way, and Big C we used another name. To help get through this faster, try looking in Big C to see find the item, then past the SKU in …

How to send bulk emails to your customers Mail Meteor Walk Through

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