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How do I keep my cart from expiring? I am a wholesale customer and add things as needed until I have a big enough order to satisfy my store.

After time the cart will expire as to not hold inventory out of the system.  The customer does need to place the order if they are making one.

Do we offer COD, if so how is that processed?

No, Elev8 Distribution does not offer COD.  The best way for a customer to pay later is with their credit card.

How to refine search in Big Commerce when looking for a pipe. What is re-creatable and what is sold. What can I sell my customer.

You can add these filters on top to remove all of the items that are not re-creatable: If it has an image that says “SOLD” then it’s not recreatable, re-creatable pieces get their own image, like this:

I have searched everything I can think of for a product in Elev8 one and it is not showing up for me

We are sorry for this confusion.  Please email or call Adam to get this fixed asap.  This can be from the item being named an old way, and Big C we used another name. To help get through this faster, try looking in Big C to see find the item, then past the SKU in […]

How to send bulk emails to your customers Mail Meteor Walk Through

See this password-protected link


See Protected Link

Do you have a wholesale customer media kit?

You can find all our marketing stuff here. The google drive with TONS of videos and images is here, and can also be found in the link above.  

How to check Voicemail on Desktop Phones

See password-protected link

I have a real issue with our last order and the pillar and pearl

This is probably just carbon buildup.  All our glass is made from Boro and is annealed.

Can we make custom slide/banger holders/hangers or other custom glass?

If it is made of glass, yes, we make all kinds of things.  We have our clear ones here, but we can make them from any color, lined tubing or Butter Color. For wholesale order see here