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Home Frequently Asked Questions (FAQ) All Products
Do we test baller covers on surfers to test them with rubies in it before they make it to the shops? We had one defective one where the rubies were passing through the cover into the wand. Maybe doing a full test would help with catching defects!

The heater cover goes through many tests.  Sometimes as a new product is developed tests are not seen until there is an issue.  Then another check is added to the overall testing checklist. If there is ever a bad product, swap it out and let them know this is one of the firsts, and that …

Would shrinking or enlarging the heater in the surfer affect the heat output?

If the ceramic heater were bigger the glass ID would be bigger.  While big is better, it is more about getting the air to heat.  The new baller series helps all the air get to the temperature you want.

Can All Elev8 vaporizers also be used for wax?

Yes, all the desktop models can.    The SideKick is not recommended to be used with concentrated alone, but can have a small dab added to the flower.

IS it possible to make a recycler Ferankshenaw?

Yes, one already exists!  

I need to buy the rubber part above the buttons on the Sidekick that vents to the bowl.

This is not a normal part that we sell on the site.  You can call into customer service and we can get you one for $5

Is there a style of bowl push specifically used for using screens

Most bowls are made for no screen.  Metal screens can easily mold to fit most any bowl.  There are also many other glass, ceramic and metal screens available.

Is there a style of bowl push specifically used for using screens

Not really.  Metal screens can form to most any bowl, and glass screen and many other screens to fit in most bowls.  

Elev8r Rig Kit build SOP

Each kit is handmade, the team does their best, but glass can be difficult if the stars do not fully align. Standard to look for in the glass Height The height of the Elev8 Rig adapter can vary slightly, the goal is shorter, but here is the highest acceptable Below is the next part to …

My knob is loose on my SSV or DBV

If your knob is loose this is an easy fix.  With a little aluminum foil you can have this fixed in a jiffy. Why does this happen?  We are not 100% sure.  The knob is a pretty tight fit.  Over-turning the knob can cause this to happen potentially.  The knobs is big and a little …

what is the benefit of the bubbler mouthpiece on the sidekick?

The bubbler mouthpiece on the Sidekick Portable vape allows the vapor to be cooled even more, as well as add some moisture back to the vapor. One can also use the SideKick water pipe adapter.