Do we test baller covers on surfers to test them with rubies in it before they make it to the shops? We had one defective one where the rubies were passing through the cover into the wand. Maybe doing a full test would help with catching defects!

The heater cover goes through many tests.  Sometimes as a new product is developed tests are not seen until there is an issue.  Then another check is added to the overall testing checklist.

If there is ever a bad product, swap it out and let them know this is one of the firsts, and that we are sorry for the bad experience.

NOTIFY customercare@elev8distribution.com immediately to let them know the situation.  You may have been the one to find a new test we must implement.