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Home Frequently Asked Questions (FAQ) Customer Service
Why is the base of the EOK Boro instead of quarts like the rest of it?

The ID of the heater cover for the SSV is very specific and therefor there needs to be a way to swap to quartz or any other heater cover design that may evolve.

I have a 2007 silver surfer. Can I upgrade to the elev8r wand and spherical cover?

Yes, the beauty of the SSV is that it can always be upgraded.  A 2007 is better to have it sent in to upgrade the heater stand to the new spring tension style.  The old style used spacers to compensate the variable ID of the heater cover that comes from Shotte glass with tolerance.

What to do with a negative customer interaction

See link password protected link here

Gmail Scripts For Customer Service

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Leaving Notes In Elev8 One for Customer Care Retail

Leaving notes for your customers is very very important to the exceptional experience we want to offer our customers.  We work as a team so we must leave these notes so our teammates can run with the ball when needed. Open Elev8.one Click on Contacts In search contacts, you will search for the contact you […]

Can we do custom flowers? choose what kind of flower or colors?

Yes we can, this is based on $110 an hour for the blower to perform the art.  We really love flower marbles

Do veterans get free glassblowing classes?

Yes and no.  If the veteran qualifies, yes!  We are self-funded so we have limited classes we can work on even the super discount given by Elev8 Premier. If you are a veteran and want a class please contact us.

how does local delivery work?

At this time Elev8 Glass Gallery does not off local delivery.   We can ship something to you using a standard courier.

How dose the payment plans for a piece of work?

This is our Lay a Way Program The agreement can be found here for staff  

How to I install a Heater Repair kit??

If you need to replace your heater in your Silver Surfer or Da Buddha please watch this video below