The bagging station will complete assembly of the SSV, at which point they will add it to the ship desk for checking and if there are any additional parts that need to be picked for the order. Remove the plastic bag if it is around the storage bag. The bag can be brought all the …
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You can find if they are registered here for the Pheonix Oath
If someone wanted to trade in their vape the day after, or even an hour after that is fine. They are not making any money. Here is our trade-in program
When a customer offers to trade in a piece of glass, before we agree to anything have them submit photos of the pieces to assure we are even interested in the glass piece. Even if the piece has been used we still may accept it for a trade in.
Filing Claims for Route Shipment Insurance Customers are also able to file the claim for their shipment with the order ID or Route ID that is emailed them after completing the purchase, and the email address they used for the purchase, on Claims.route.com If the customer is not comfortable with the process, we can also …
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Question: I would love to have the Super Surfer but I am concerned that the air path isn’t completely isolated. Answer: No the air path is not completely isolated, the dimmer PCB and LED are housed within the upright portion of the housing, with that said, they are separated from the heating element and before …
Continue reading “The Super Surfer doesn’t have an isolated air path.”
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I bought a SSV from you guys about 3 years ago and it just stopped working.. The ceramic element seems to be loose and will not heat up. I haven’t found much on the internet for troubleshooting. I was wondering if you guys have any tips or have run into this issue before. The red …
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Have the customer register the vaporizer if they haven’t already done so. They must register by clicking the ‘Registration’ link or the ‘Register Now’ button on our Warranty page. If the customer is on the phone, we can file the warranty registration for them. Have the customer file a claim for the repair service using …
Continue reading “How Do I Set Up a Vaporizer Repair Order?”