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Home Frequently Asked Questions (FAQ) Customer Service
How Do I Registar My 7th Floor Vaporizer

You can do that by going to our product registration page and filling out this form. To see the registration database click here (no public access)

why is my silver surfer not getting hot enough?

There could be a few reasons. Are you breathing too fast?  The faster the draw, the cooler the vapor.  Turn the unit up, or inhale slower to get a hotter vape. The vape worked before and now it is not?   This could be done when moving your vape, or if you changed the heater cover.  […]

Why do we not use Fedex to ship to a P.O. Box?

We do not use Fedex to ship to a P.O. Box because Fedex will charge us an extra $9.00 to do so. USPS make this happen so you use USPS for their post office box They are competition.

Non discounted items on the website or store

Exclusions Volcano Vape                               Custom Glass Plenty Vape                                  Glass Repairs Mighty Vape                                  PuffCo Peak Crafty Vape                                   Pax Products Drinks                                           Cigarettes Butane                                         Charlotte’s Web 3OZ Blunt Wraps                                  Clearance Tobacco/ Nicotine Products          Firefly Vape DaVinci IQ/Ascent                        Whitney Harmon Quaves (25% Max) We also do not allow double discounts, they will get the greater discounts.

Ground glass wand is stuck in the conical heater cover and can’t be removed

So far we have 3 ways to resolve this issue. 1. If the customer has a Da Buddha vape or Silver Surfer that has a conical wand and heater cover, allow the vape to cool for 30 minutes, then have them place the entire unit in the freezer for 20-30 mins. If they have a Silver […]

Does the company have a mission or vision statement?

Yes Elev8 – Mind – Body – Spirit Here at Elev8 we have this code of conduct because we believe in it.  Yes, it is longer than some, but its that real to us.  We feel by adhering to these codes of conduct we will build the billion dollar company we have envisioned.  The general intent […]

Does our shipping and handling charges cover duties and taxes for our international customers?

No, us as the shippers do not know what your government will charge for the duties or taxes so they are not included in your order total

Can we fix specifically Ground Glass joints if the rest of the glass isn’t damaged? How much does it cost? How long does it take?

We can most likely fix ground glass joints, but require a photo to see exactly how it was broken. Ground Glass joint repair cost 40$, plus return shipping costs. Most repairs can take 1-3 weeks depending on the workload of our Glass Shop.  This is for 7th Floor products If they have another item that […]

Can I get a quartz nail for the Essential Oil Kit to replace the titanium nail that it comes with?

We now have two differnt dishes, the small one, and the deep dish, both are made of quartz The quartz nail design, unfortunately, will not work in the Essential Oil Kit due to the fact that the nail itself will fail when subjected to the heat of the ceramic heating element. We have a borosilicate and […]

Can a Customer order custom colored Ground glass? Can a Customer Order a wand or Heater Cover with the ground glass color selection?

The ground joint can be clear, black, green, blue and amber. Just the joint as this is made in outside our factory. We have these in both male and female in both 19 and 14mm.