Category: Customer Service

Home Frequently Asked Questions (FAQ) Customer Service
Trade in for Glass Pieces

When a customer offers to trade in a piece of glass, before we agree to anything have them submit photos of the pieces to assure we are even interested in the glass piece. Even if the piece has been used we still may accept it for a trade in.

Filing Claims for Route Shipment Insurance

Filing Claims for Route Shipment Insurance Customers are also able to file the claim for their shipment with the order ID or Route ID that is emailed them after completing the purchase, and the email address they used for the purchase, on Claims.route.com If the customer is not comfortable with the process, we can also …

The Super Surfer doesn’t have an isolated air path.

Question: I would love to have the Super Surfer but I am concerned that the air path isn’t completely isolated. Answer: No the air path is not completely isolated, the dimmer PCB and LED are housed within the upright portion of the housing, with that said, they are separated from the heating element and before …

Protected: How to See Phone Numbers from Received Calls

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what to do if your vaporizer is not heating up

I bought a SSV from you guys about 3 years ago and it just stopped working.. The ceramic element seems to be loose and will not heat up. I haven’t found much on the internet for troubleshooting. I was wondering if you guys have any tips or have run into this issue before. The red …

How Do I Set Up a Vaporizer Repair Order?

Have the customer register the vaporizer if they haven’t already done so. They must register by clicking the ‘Registration’ link or the ‘Register Now’ button on our Warranty page. If the customer is on the phone, we can file the warranty registration for them.  Have the customer file a claim for the repair service using …

Can we take multiple payment types for a single order?

At this time our system does not allow for more than one type of payment, until this gets fixed or if anyone calls asking for help this is what is to be done: 1. Have them place the order and choose “Wholesale call back” for the check out option. 2. Either send the appropriate number …

how many local artists does the Elev8 Glass Gallery support?

This is number we really do not know.  We try to buy from all local artists, be them from Colorado or from around the USA.  WE LOVE GLASS! I think over the years we have supported over 100 local blowers that have come through

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Protected: How do we add new products to Elev8.One?

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