Leaving a product review helps us tremendously! If you received an email for a product and the link is not working you can go to the product you want to leave a review for. Under the item title you will see a “Write a Review” You can also leave a google review for us
If an international customer has an issue with a product or part and asks for a replacement, it makes more sense for us to offer them store credit for the amount of the part, especially if they did not buy it from us directly to begin with.
If a customer decides to remove Route coverage from an order before the package is shipped out we need to cancel the initial order, and replace the order without the Route coverage selected. Use manual payment for the second order and reference the payment on the initial order in the summary field. Refund the cost …
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Yes, we can take many vapes in for trade-in. All Elev8 Vapes and even competitor vapes can come in for trade in.
The bagging station will complete assembly of the SSV, at which point they will add it to the ship desk for checking and if there are any additional parts that need to be picked for the order. Remove the plastic bag if it is around the storage bag. The bag can be brought all the …
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You can find if they are registered here for the Pheonix Oath
If someone wanted to trade in their vape the day after, or even an hour after that is fine. They are not making any money. Here is our trade-in program
When a customer offers to trade in a piece of glass, before we agree to anything have them submit photos of the pieces to assure we are even interested in the glass piece. Even if the piece has been used we still may accept it for a trade in.
Filing Claims for Route Shipment Insurance Customers are also able to file the claim for their shipment with the order ID or Route ID that is emailed them after completing the purchase, and the email address they used for the purchase, on Claims.route.com If the customer is not comfortable with the process, we can also …
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