If a customer decides to remove Route coverage from an order before the package is shipped out we need to cancel the initial order, and replace the order without the Route coverage selected. Use manual payment for the second order and reference the payment on the initial order in the summary field. Refund the cost …
Continue reading “How to Remove Route Insurance from an Order”
Yes, we can take many vapes in for trade-in. All Elev8 Vapes and even competitor vapes can come in for trade in.
The bagging station will complete assembly of the SSV, at which point they will add it to the ship desk for checking and if there are any additional parts that need to be picked for the order. Remove the plastic bag if it is around the storage bag. The bag can be brought all the …
There is no excerpt because this is a protected post.
You can find if they are registered here for the Pheonix Oath
If someone wanted to trade in their vape the day after, or even an hour after that is fine. They are not making any money. Here is our trade-in program
When a customer offers to trade in a piece of glass, before we agree to anything have them submit photos of the pieces to assure we are even interested in the glass piece. Even if the piece has been used we still may accept it for a trade in.
Filing Claims for Route Shipment Insurance Customers are also able to file the claim for their shipment with the order ID or Route ID that is emailed them after completing the purchase, and the email address they used for the purchase, on Claims.route.com If the customer is not comfortable with the process, we can also …
Continue reading “Filing Claims for Route Shipment Insurance”
Question: I would love to have the Super Surfer but I am concerned that the air path isn’t completely isolated. Answer: No the air path is not completely isolated, the dimmer PCB and LED are housed within the upright portion of the housing, with that said, they are separated from the heating element and before …
Continue reading “The Super Surfer doesn’t have an isolated air path.”
There is no excerpt because this is a protected post.