Category: Customer Service

Home Frequently Asked Questions (FAQ) Customer Service
Wave Rider Series WRS questions and answeres

What is a good piece of art for the Silver Surfer or Super Surfer WRS. We are looking for 300 dpi.  This is a high quality print.  The image to the average person unfamiliar with photoshop apps will look for something that is about the size of a 8.5 x 11 sheet of paper on …

Do outside artist water pipes come with a bowl

Only if the piece has a bowl with it, otherwise a cone bowl is not provided.

Does our Vinyl tubing contain PHTHALATE

We have confirmed with our supplier that our tubing does not contain PHTHALATE. F-5000 CERT NON-PHTHALATE – RoHS3 complete

Trouble Shooting Elev8 Vaporizers

Proper troubleshooting is essential to give the customer the best experience. Super Surfer  Silver Surfer  Da Buddha  SideKick  Wax Maxer  ElevR PID Super Surfer Troubleshooting Silver Surfer Troubleshooting WARNING Please do not perform any of these checks until you are sure your vaporizer is completely cool. We suggest you have it turned off for at …

Product Review for Elev8 Products

Leaving a product review helps us tremendously!  If you received an email for a product and the link is not working you can go to the product you want to leave a review for.  Under the item title you will see a “Write a Review” You can also leave a google review for us

International Customer has an issue with a shipment or part needs replacement.

If an international customer has an issue with a product or part and asks for a replacement, it makes more sense for us to offer them store credit for the amount of the part, especially if they did not buy it from us directly to begin with.

How to Remove Route Insurance from an Order

If a customer decides to remove Route coverage from an order before the package is shipped out we need to cancel the initial order, and replace the order without the Route coverage selected. Use manual payment for the second order and reference the payment on the initial order in the summary field. Refund the cost …

Trade In offers?

Yes, we can take many vapes in for trade-in.  All Elev8 Vapes ( LSV, SSV DBV and SUP ) and even competitor vapes can come in for trade in. We can also offer credits on vaporizer on our online store if people want to send in their old vapes.  The credits would be applied to …

Checking SSV

The bagging station will complete assembly of the SSV, at which point they will add it to the ship desk for checking and if there are any additional parts that need to be picked for the order. Remove the plastic bag if it is around the storage bag. The bag can be brought all the …

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