All glass made by Elev8 Premier and sold under the Elev8 Distribution brand is covered by a 10 day Manufacturer’s warranty. If the customer receives their product and there is a crack or it breaks within that 10 day period they are able to send us a message or call and after sending photos of …
Continue reading “Glass Defects Warranty Requests (Not Phoenix Oath Claims)”
Boxes are ordered from Colorado Industrial Packaging (dial 1 before inputting number) 719-591-9495 Ext 1. Hours are 8am-4pm Mon – Friday. Note: We must order a total quantity that will qualify for free shipping. Common amounts for ordering boxes is as follows: 4x4x4 – 100 6x6x4 – 50 8x4x4 – 100 8x8x4 – 50 10x8x8 …
Creating a Draft Order in Elev8 BigCommerce Made by Steve Kelnhofer with Scribe 1. Switch to tab Elev8 BigCommerce Control Panel” 2. Click “Orders” 3. Click “Add” 4. Click the “Search” field. 5. look for the customer with their name, email or past order number 6. Click “on customer or add them as new “ …
We have confirmed with our supplier that our tubing does not contain PHTHALATE. F-5000 CERT NON-PHTHALATE – RoHS3 complete
As to remain compliant with PCI-DSS Regulations we require all staff that are inputting sensitive credit card information, PAN, CCV2, or Expiration information to be aware of and abide by set in place regulations. Card information is never to be stored on our computers, network or in plain view. Card information is never to be …
When an order is shipped in ShipStation it should notify BigCommerce with updating the status to Shipped. If there are orders coming into BigCommerce with the Status of Wholesale (needs shipping quote) Check that the ShipStation Connect app running on the Shipping Computer is connected and online. The process for checking that can be found …
Continue reading “Shipped Orders from ShipStation Marking Wholesale Needs Quote in BigCommerce”
If a customer is calling to place an order you will eventually need to take their credit card information over the phone to enter into the Manual Order Cart page to complete the transaction. Since we are PCI DSS compliant you must stop recording the call for the time that you are receiving the card …
Since we have ShipStation retrieve quotes for orders processing on the site, there is unfortunately a feature that they don’t show all shipping quotes if two services are coming in at a similar price. Which means you might not have a specific shipping method offered. You will have to go to ShipStation, go to the …
Continue reading “Why don’t I see all Shipping options in the Cart”
There is a wide range of issues that can arise through customer service. In no particular order here are the most common and how to resolve or comfort the customer’s concerns. Customer wants to know why their order hasn’t shipped yet. There are multiple reasons an order may not have shipped the day it was …
Route insurance is a second layer of coverage over shipments that are sent through USPS, UPS, or FedEx, since the packages are only covered by $100 of liability for undeclared value items by default with the shipping companies. By adding Route, for the cost of $1.15 for the first $100 of product purchased or 3% …