Category: z – Internal CS

Home Frequently Asked Questions (FAQ) z - Internal CS
Customer requesting to Return Purchase.

What to do if a customer reaches out to return a purchased item. The first step in the process is to see when the order was placed and received. Our return policy has a 30 day satisfaction guarantee window. If the customer received the parts 3 months ago but just now tested them, and aren’t …

Where to Find List of Elev8 Ambassadors Public

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Can I use payment plans such as Affirm, Sezzle, Afterpay, Klarna, Zip co, Shop Pay, Splitit, Perpay, Paypal or other installment plans?

We are able to accommodate Paypal but do not offer any installment plans. If you wish to use one of these programs please visit our Ebay Store and we can list exactly what you want there for you. https://www.ebay.com/str/elev8distribution

How to check Suspicious Orders with Eye4Fraud

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Trade in for Glass Pieces

When a customer offers to trade in a piece of glass, before we agree to anything have them submit photos of the pieces to assure we are even interested in the glass piece. Even if the piece has been used we still may accept it for a trade in.

Filing Claims for Route Shipment Insurance

Filing Claims for Route Shipment Insurance Customers are also able to file the claim for their shipment with the order ID or Route ID that is emailed them after completing the purchase, and the email address they used for the purchase, on Claims.route.com If the customer is not comfortable with the process, we can also …

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Protected: Checking for New Completions on Elev8 Retail University.

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