Category: Retail Head Shop

Home Frequently Asked Questions (FAQ) Retail Head Shop
How do I make a function video with KineMaster?

How to make a function video: 1. Using the Function Video Stage upstairs (polished metal table) film all clips that you will need. Get a clip with at least one full rotation on the turntable (landscape mode), one clip panning upwards from the bottom of the rig to the top (do this one in portrait …

is there a way for a customer to return a dbv or ssv for credit?

Either vehicle can be returned for a refund in the first 30 days only if it has been unused.   If it fails in the first 30 days after being used, we cover the shipping and the repair ( I don’t typically switch out the unit).   After the 30 days, only warranty repairs can be performed …

How to make a function video/reel for instaram and youtube

How to make a function video: Using the Function Video Stage upstairs (polished metal table) film all clips that you will need. Get a clip with at least one full rotation on the turntable (landscape mode), one clip panning upwards from the bottom of the rig to the top (do this one in portrait mode), …

Selling glass that is on the website

If you sold glass, it could be on the website. All glass that is on the website has a hologram sticker on it with the SKU.   When this glass sells it needs to be removed from the website.  In order to keep it smooth, we have this form to fill out when the glass sells …

who do i pass customers along to when they contact us when they have issues with a website order

If a customer contacts you from a website sale, please have them contact our customer service at 719-570-9928 or at customercare@elev8distribution.com If there is a person that comes to the headshop looking for anyone with insurance or anything else really, always refer them to customer care, phone or email.

Protected: Elev8 Non Compete Employee Document

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Clearance and Misc. Items

Misc. (Miscellaneous) and clearance items come up as $0 when you ring them out. All you need to do is add the price in. Clearance items get no further discount. At the end of the night, you fill out a log and include all of the discounts you did for that day. Misc.           …

Are Hemp and Elev8 the Same LLC?

No but everything but gift cards are intercompany

$5 shipping charge for contests and giveaways

Here is the link to the $5 shipping charge for anyone that has one a contest and needs it sent to them.  If you need another one that costs more you need to contact Steve. https://www.elev8glassgallery.com/shipping-charge-for-prize-5/

Can I apply a discount after my order is processed for Retail.

NO, once the order is submitted you can not retro a refund. You must cancel the order and reorder with a coupon code. We have a sheet of refunds due to this and I believe we should not offer this service.