is there a way for a customer to return a dbv or ssv for credit?

Home Frequently Asked Questions (FAQ) All Products Customer Service Information Retail Head Shop is there a way for a customer to return a dbv or s....

Either vehicle can be returned for a refund in the first 30 days only if it has been unused.   If it fails in the first 30 days after being used, we cover the shipping and the repair ( I don’t typically switch out the unit).   After the 30 days, only warranty repairs can be performed with shipping paid by the customer.

If the customer wants to upgrade to another vape, or maybe a water pipe, we have a trade-in program that we will give them $100 in credit towards a vape or glass.