All glass made by Elev8 Premier and sold under the Elev8 Distribution brand is covered by a 10 day Manufacturer’s warranty.
If the customer receives their product and there is a crack or it breaks within that 10 day period they are able to send us a message or call and after sending photos of the piece we will send a replacement.
If the customer reaches out to us after several months, and sends photos of a piece that is broken but has signs of usage, it would not be covered under the manufacturers warranty.
When responding to those requests politely inform the customer that the piece does not fall under that replacement policy but inform them that the replacement part they order can have Phoenix Oath coverage added at the time of purchase and give them the information regarding the 50% off replacement cost.