If the customer is experiencing a sudden change in the vapor experience when using the sidekick a few different things may be going on. We want to check for a couple of things: 1. Unit powers on and heats up and down properly 2. Unit is fully cleaned and free of debris 3. Bowl is …
Ash catchers are attachments for your water pipe that help to keep your water pipe clean and in some cases, they even add filtration to give a cooler and smoother hit. They trap most of the ash or junk that would usually end up in your water pipe helping to keep your water pipe cleaner. …
Continue reading “What does an ash catcher do? Can you use it for dabbing?”
The buttons on the Sidekick may stick from time to time depending on how the customer is using it. We have found that if they start to stick and cause the unit to be inoperable it may be because the customer is using the Sidekick for concentrates and is not using the oil can rather …
Continue reading “What do I do if the customer has a Sidekick that has sticking buttons?”
1) Custom glass orders will cost at least 100$: the charge is for time for the blower and materials, as creating custom items are time-consuming and could have things that break. 2) Custom Work can take anywhere between 1-8 Weeks to complete, as the time frame depends on the glass shops workload and availability of …
Turn up heat on the vaporizer. If the heat is all the way up, the heater could have fallen in the unit. Make sure the heater is straight in the glass, and sitting up high in the heater cover. The heater should be about 1/8 inch from the top of the heater cover. Check the …
Continue reading “Vaporizer unit is not getting hot enough, customer is getting weak hits”
Units that are made around 2004-2009 , may have been wired with different connectors than we use now. Gently sand down the Female connectors with a piece of sandpaper. This should help fit the Female connector into the Male connector.
Confirm whether or not dimmer light is turning on. If it is, confirm whether or not heater is heating up, and turning orange. If light doesn’t come on, confirm outlet unit is plugged into is working. Make sure if they are running on 120 volts that they do not have a 220 volt unit. 220 …
Offer battery replacement since bad batteries seem to be the issue. This is more than likely that the internal resistance has gotten to be to high and the SideKick will turn off to protect itself
If the customer is having a hard time fitting the coil/hose into the wand suggest to them to use water. DO NOT USE COCONUT OIL to lubricate the wand or hose! Just use warm tape water and get the end of the tubing just a little wet. The warm water will soften the tubing and …
Maybe because it is on .5amp rather than 1 amp