The coconut oil has hardened within the tube and needs to be heated up to get out. Have the customer run tube under hot water or place into microwave between 5-10 seconds. This should heat up the oil enough to get plenty out. Explain to customer they only need a small amount, half a drop of oil to fully lubricate their mouthpiece
Protected: Customer would like to add to an order the made previously to save on shipping
Customer wants to know about the turnaround times for the Create Your Own custom glass pieces
The turnaround time, depending on the type of piece can take 1-2 weeks before being first contacted by the glass shop. Total time depends on complexity / size of order
Protected: Customer Service Applied Discounts For Elev8 Glass Gallery
Protected: Customer receives a broken mouthpiece on arrival.
Customer is concerned about chemicals / out gassing in plastic tubing
All tubing is made in the USA out of food grade vinyl and is BPA free
Customer is calling to find out what type of glass they have on their vaporizer
First, refer them to our website or video to see the different types, if they still are not sure ask them:
Standard (Std)Glass- (our first design) Nothing is ground on the wand or heater cover. ——Heater cover has a small hole and the wand is fluted at the end and you have to hold it up to the heater cover.
Ground Glass- (also called conical) this is like the DBV glass.
Spherical Glass (SGG)-The wand is like a ball joint (this is our top of the line, larger bowl, never gets stuck and works with the Hands Free Attachment Glass Type Link http://silversurfervap.com/index.php/silversurfervap/info/faq.html#n
Customer is calling to find out how to install a screen in an item purchased from 7th Floor
Its about the flip. You will put the screen in, push it down and when the edge of the screen falls into the glass ridge, you will flip the screen. Seems weird, but this is the best and simplest way.
Video Link https://www.youtube.com/watch?v=4WkrCO1WIrI
Customer is asking about registering their new vaporizer online
You can register your new vaporizer on the Silver Surfer website, or the Da Buddha website.
There is not a registration page on the Life Saber site. You can use one of the links below to get to our registration page: https://dabuddhavaporizer.com/index.php/dabuddhavaporizer/productregistrat
https://silversurfervap.com/index.php/silversurfervap/productregistration
If you have any other questions, please call us, or send us an email, using the contact info listed below.
Customer heard a “POP” sound while they were using their vaporizer
The pop is usually a sign that the circuit board went bad and needs to be replaced. However, we should still do the vaporizer check, just in case.
Vaporizer Video Check