Author: Adam

Customer requesting to Return Purchase.

What to do if a customer reaches out to return a purchased item.

The first step in the process is to see when the order was placed and received.

Our return policy has a 30 day satisfaction guarantee window.

If the customer received the parts 3 months ago but just now tested them, and aren’t satisfied there is leeway to allow them to ship them back and we have offered store credit, but that is decided on a case by case basis.

If the customer is within the 30 day window, the first step is to find out what they aren’t satisfied with, ask them questions related to the product received.

As well as if the product is unused.

If the customer states they ordered the wrong size or item does not work with what they are currently using, offer to swap to another part that will work, but require that they pay for the shipping cost of the returned item and the shipment of the replacement product.

If the customer states that they ordered the correct item, and received something different, consult the video footage to confirm what they received, if they were sent the wrong item, then offer to send the correct one. If the original item is less than $50 in value, do not bother sending a return tag for the original item.

If the customer states that they do not like the product or are not satisfied with the quality, did not receive the wrong item, and would simply like to return and refund the part, inform them that they will be responsible for shipping the part back to us, offer to send a return shipping label by email to the customer, but inform them they will be ultimately responsible for the shipping cost and that the amount will be deducted from the refunded amount of the overall order.

When discussing refunds, please make sure to indicate that the customer will not receive a refund for the shipping cost on the original order, if shipping was paid.

Lastly if the customer is swapping to a different part that has a price difference gauge the customers willingness to cover the difference.  If the difference is 10 dollars or less, forego having them cover the difference, if it’s going to be the difference between them keeping the part and returning it.

If in doubt ask Steve.

How do I find my Ambassador Promo Code.

Your Ambassador promo code can be found two places.

When you signed up for the Ambassador program you will have received an email that contained your Promo codes.

Scroll to near the bottom and there is a block of text with your Personal (1-XXX) and Code to Share with Others (2-XXX) promo codes.

If you are unable to find that email or have deleted it, there is another way.

Open a browser window and navigate to https://elev8ambassador.com

Click on Login in the top right side of the page.

You will use the email and password you chose when initially setting up the account.

Once logged in you will be presented with a page, scroll to the bottom of the page and it will show your Public Promo Code.

Remember your Code for Sharing use will be the same as your Personal just with “2-” instead of “1-”

If you are still having difficulty locating your promo codes please reach out to Elev8Ambassadors Support to get it resolved.

Can I use payment plans such as Affirm, Sezzle, Afterpay, Klarna, Zip co, Shop Pay, Splitit, Perpay, Paypal or other installment plans?

We are able to accommodate PayPal, and we offer Sezzle installment plans.

To use Sezzle the customer need to place the order through the front side of the site.

We are able to create the order and save it as a Draft Order, at which point we can send the link to the cart to the customer, at which point they can log into their account and complete the order with Sezzle.

If you wish to use PayPal visit our Ebay Store and we can list exactly what you want there for you. https://www.ebay.com/str/elev8distribution otherwise the order needs to be placed with a Customer Service Rep over the phone.

Washing Diffuser Beads from China

Washing Diffuser Beads

ALL DIFFUSER BEADS BROUGHT OVER FROM ELEV8 RANCH NEED TO BE DISINFECTED BEFORE WASHING.

All diffuser beads coming out of the plastic bags that came from the shipment need to be washed before they can be used in Vapor Tamers, or sold as Diffuser Beads, or Terp Pearls.

These are the things you’ll need to complete this task:

  • Diffuser beads that are dirty
  • Colander (Plastic one that lives with the Diffuser beads or Metal one from the Bath Bombs area)
  • Dry Towel or Dry T-shirts
  • Sink
  • Flat Surface
  • Plastic Bin to put the clean Diffuser Beads in.

The process:

  1. Lay out the towel or t-shirt flat on the surface.
  2. Fill the colander with dirty diffuser beads **Don’t fill the colander with more beads than you can dry in one layer on the towel**

3. Once colander is adequately filled, bring it over to the sink.

4. Start running warm water over the beads, and stirring them with your hand.

5. Once the beads have been stirred and have all been rinsed, turn off the water.

6. Over the sink still, shake off as much water as possible before moving back to the towel.

7. Don’t worry about some of the beads getting out of the colander, they will not fit through the drain cover.

8. Once the colander does not have water draining out of the bottom bring it to where the dry towel is laid out.

9. Spread the beads out as best as you can to a uniform single layer.

10. Next fold the ends of the towel over top of the beads and start to press the end covering the beads while still rolling them between the towels.

11. Repeat the process with the other end.

12. Do this as long as you can still feel moisture on the beads.

13. Once the beads feel dry unfold the towel ends and again spread the beads into a single layer on the towel.

14. Allow the beads to sit on the towel until the towel has dried.

15. Once the towel has dried and the beads are completely dry, locate the Plastic Bin of clean Diffuser beads.

16. Bring the bin over to where you have the Diffuser Beads drying.

17. Remove the bag of individually packaged Terp Pearls and set aside.

18. Pick up the corners of the towel to bring the beads into the center and while holding one end of the towel over the bin, funnel the Diffuser Beads into the bin of clean beads.

19. Once complete, replace the Individually packaged Terp pearls back in the bin and put the lid back on, replace it on the rack with the rest of the Diffuser Beads.

20. If using the metal colander, return it to the Bath Bombs Office, if Plastic return to the Diffuser beads that need to be cleaned area.

Printing Location Tags for Inventory

Printing Location Tags for Inventory.

Go to the Creation Computer, in the production floor area.

Make sure a full Label is fed into the Dymo Printer.

If a half label is in the printer press the front button to advance the feed and remove it.

Once the full label is confirmed loaded, open a Chrome browser window, and navigate to https://elev8.one

Login with your user name and password or if Elev8.one is already logged in to another user, proceed to Products.

Once on Products, use the search field to type in the product you would like to print the label for.

If the product is one variant of a style you may need to sort through for the correct one (example Bangers)

Once the correct Product is located.

Click on the Hamburger Menu in the Top Left of the product Card.

Once the drop down menu opens, Left Click on Print Dymo

Give it a few seconds, after which the label should print out.

If you have additional tags to print, start the process back from the Product search field and locate the remaining products.

If this is the only tag you were looking to print, tear the label from the printer, and affix it to the location for the product.