If a customer chooses Route Insurance on an order that ships as a stamped envelope, we need to inform the customer that they will have to step up to a shipping method that includes Tracking for the shipment. If the customer does not want to pay the additional cost for shipping, they can remove the …
If a customer decides to remove Route coverage from an order before the package is shipped out we need to cancel the initial order, and replace the order without the Route coverage selected. Use manual payment for the second order and reference the payment on the initial order in the summary field. Refund the cost …
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Any time a customer is created on Big Commerce as an account or a Guest account is converted to a Customer Account that will automatically generate a contact in Elev8.one. The only contacts that are created manually in Elev8.one are the ones that are associated with Wholesale or Distribution accounts since they won’t have an …
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When all other are out of the office between the hours of 9 am and 3 pm, there may be a time that you are called on to answer an incoming call, the customer service lines ring at four different stations: Shipping Desk, Adam’s Desk, Marketing and Web Desk, and Creation Computer. You can answer …
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When a customer creates an order on Elev8 Glass Gallery, Big Commerce sends out an automated message to the customer to allow them to add a password and finish setting up their online account. Unfortunately that email is only valid for approximately an hour after it is sent. When the customer reaches out regarding an …
Continue reading “New Customer Password Link has Expired user account email.”
When processing a discount on parts in a manual order, do not lower the actual part cost, calculate the discount and apply that on the final screen of the order.
Elev8 Boxes have an inside and an outside. Start with body of the box flat on the table with the White and Black Design up, and Elev8 Logo and design readable on the top. Remove the two punched hole fillers. One on each side. Grasp and fold the front flap vertical. Repeat with the rear …
The bagging station will complete assembly of the SSV, at which point they will add it to the ship desk for checking and if there are any additional parts that need to be picked for the order. Remove the plastic bag if it is around the storage bag. The bag can be brought all the …
What to do if a customer reaches out to return a purchased item. The first step in the process is to see when the order was placed and received. Our return policy has a 30 day satisfaction guarantee window. If the customer received the parts 3 months ago but just now tested them, and aren’t …
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