On a rare occasion somehow this thermocouple has fallen out of the silicon collar holding it to the heater. Because the thermocouple is not touching the heater, it can not read the heater is getting hot. When this happens we will have to replace all the inner guts as it has more than likely overheated. …
No, except the SUP, advise that they can have one or the other, depending on customer’s country. The heaters are what determines the voltage, and then the customers country determines the power cord type. The SUP can work on either 110 or 220 volts.
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We recommend using just hot water to clean the plastic tubing. The material in the hose is porous and can hold or carry the smell or flavor of whatever was used to clean it, such as dish soap or alcohol. If the plastic tube is used often, and it is really dirty, new tubing is …
Continue reading “Customer calling to inquire about cleaning plastic tubing”
(SUP) Super Surfer Spherical Ground Glass (SGG) use 15.8 mm (green pack) SUP Bag Bowl 20.8 mm (yellow pack) SSV Spherical Ground Glass (SGG) use 15.8 mm (green pack) SSV Standard 15.8 mm (blue pack) SSV Ground Glass (GG) 14.8 mm (green pack) DBV wands 14.8mm (green pack) LSV wands 14.8 mm (green pack) LSV heater …
It is likely that the heater is set too high in the unit, and it is touching the heater cover. Confirm heater placement in the unit; top of the heater should be located between the center and top of heater cover. Also, the heater needs to be centered in the heater cover. If it is …
Continue reading “Customer calling because heater cover cracked while using vaporizer.”
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Due to the high cost of shipping internationally and the fact that we cannot track the flat rate envelopes, we can only ship using them within the United States.
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