Category: z – Internal CS

Home › Frequently Asked Questions (FAQ) › z - Internal CS
Customer emailed / called asking if any of our units have both 110v and 220v installed

No, except the SUP, advise that they can have one or the other, depending on customer’s country. The heaters are what determines the voltage, and then the customers country determines the power cord type. The SUP can work on either 110 or 220 volts.

Protected: Customer emailed / called asking about reconditioned vaporizers

There is no excerpt because this is a protected post.

Customer calling to inquire about cleaning plastic tubing

We recommend using just hot water to clean the plastic tubing. The material in the hose is porous and can hold or carry the smell or flavor of whatever was used to clean it, such as dish soap or alcohol. If the plastic tube is used often, and it is really dirty, new tubing is …

Continue reading “Customer calling to inquire about cleaning plastic tubing”

Customer calling to get screen size that is used in the item they purchased from 7th floor

(SUP) Super Surfer Spherical Ground Glass (SGG) use 15.8 mm (green pack) SUP Bag Bowl 20.8 mm (yellow pack) SSV Spherical Ground Glass (SGG) use 15.8 mm (green pack) SSV Standard 15.8 mm (blue pack) SSV Ground Glass (GG) 14.8 mm (green pack) DBV wands 14.8mm (green pack) LSV wands 14.8 mm (green pack) LSV heater …

Continue reading “Customer calling to get screen size that is used in the item they purchased from 7th floor”

Customer calling because heater cover cracked while using vaporizer.

It is likely that the heater is set too high in the unit, and it is touching the heater cover. Confirm heater placement in the unit; top of the heater should be located between the center and top of heater cover. Also, the heater needs to be centered in the heater cover. If it is …

Continue reading “Customer calling because heater cover cracked while using vaporizer.”

Protected: Customer called / emailed with a request that we cancel their order

There is no excerpt because this is a protected post.

Can we use Flat Rate Shipping in a Padded Envelope for International Orders?

Due to the high cost of shipping internationally and the fact that we cannot track the flat rate envelopes, we can only ship using them within the United States.

Protected: Can we develop a SKU in the new system for repairs? This way the customer will be able to pay for a repair and have all the information to get their unit fixed without having to speak to anyone. Just thought I would throw this out now while we are building the new system.

There is no excerpt because this is a protected post.

Protected: Can a customer provide their own stamps or postage for return shipping on repairs?

There is no excerpt because this is a protected post.

Best way to take a picture for videos and instagram

Taking a picture for different media requires pictures to be formatted differently.  We will talk about the best practices we have found for taking pictures for different platforms. See how to take a great picture with the MOTO phone Pictures for Video The first thing you want to do is make sure you are taking a picture …

Continue reading “Best way to take a picture for videos and instagram”