Category: z – Internal CS

Home Frequently Asked Questions (FAQ) z - Internal CS
Do Ash Catchers and Cool Catchers Come With Sherlock MP + Accessories?

No, but they can be added on, Refer them to the website

Customers ask how many watts or amps the Silver surfer, DBV or LSV runs on. Many ask because they are traveling or using a trailer or camper.

How Many Watts: 30 How Many Amps: .25 @ 120 volts / .125 @ 240 volts

Customers are reaching out that their coconut oil tube for the Sidekick is empty

The coconut oil has hardened within the tube and needs to be heated up to get out. Have the customer run tube under hot water or place into microwave between 5-10 seconds. This should heat up the oil enough to get plenty out. Explain to customer they only need a small amount, half a drop …

Protected: Customer would like to add to an order the made previously to save on shipping

There is no excerpt because this is a protected post.

Customer wants to know about the turnaround times for the Create Your Own custom glass pieces

The turnaround time, depending on the type of piece can take 1-2 weeks before being first contacted by the glass shop. Total time depends on complexity / size of order

Protected: Customer Service Applied Discounts For Elev8 Glass Gallery

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Protected: Customer receives a broken mouthpiece on arrival.

There is no excerpt because this is a protected post.

Customer is concerned about chemicals / out gassing in plastic tubing

All tubing is made in the USA out of food grade vinyl and is BPA free

Customer is calling to find out what type of glass they have on their vaporizer

First, refer them to our website or video to see the different types, if they still are not sure ask them: Standard (Std)Glass- (our first design) Nothing is ground on the wand or heater cover. ——Heater cover has a small hole and the wand is fluted at the end and you have to hold it …

Customer is calling to find out how to install a screen in an item purchased from 7th Floor

Its about the flip. You will put the screen in, push it down and when the edge of the screen falls into the glass ridge, you will flip the screen. Seems weird, but this is the best and simplest way. Video Link https://www.youtube.com/watch?v=4WkrCO1WIrI