Category: Customer Service

Home Frequently Asked Questions (FAQ) Customer Service
is there a way for a customer to return a dbv or ssv for credit?

Either vehicle can be returned for a refund in the first 30 days only if it has been unused.   If it fails in the first 30 days after being used, we cover the shipping and the repair ( I don’t typically switch out the unit).   After the 30 days, only warranty repairs can be performed …

Can we make custom bracelets?

We can make custom bracelets for the right price, but this is not our forte.  We mostly sell other peoples jewelry already made

Bingo winners

Form to get the credit for the bingo winner is here. The data sheet for this for payout for customer service is here

Is our production glass china glass? What’s the difference from American glass?

Elev8 Glass gallery has two forms of production glass.  We carry our Elev8 line of glass that is both foreign-made, as well as our team, hybridizes it.  The second line of products we carry is what we call custom repeatable glass made by Elev8 Premier.   Learn more in the video below where we talk …

How do I check my Lootly Points

Lootly is the rewards and loyalty tracker that we use for Elev8GlassGallery.com. Lootly Points are accumulated for purchases made and other tasks such as creating a user account on the site. To check your Lootly points navigate over to https://elev8glassgallery.com Lookin the bottom right corner of the browser window for the Rewards button. If you …

RMA Policies for retail, wholesale and distributors

RMA policy for Elev8 Distribution Direct Sale to End Users RMA/Warranty/Resale policy for Elev8 Distribution LLC Sales to Reseller

What is it about our artists that makes our shop different?

Well, our in-house artists pay all their taxes!  Many garage blowers are not paying taxes, putting their tax burden on YOU. Also, our team of blowers has the Elev8 mindset pumping in their veins.  Our artists have taught hundreds of artists locally and around the world. Our artists are held to a very high standard …

What is our fraud detection procedure?

Fraud Protection Doc

How do i know if my surfer is getting as hot as its supposed to?

You should be getting a nice vapor cloud.  If you inhale slow you should see it turn dark brown, and actually be careful, as you can burn it turned all the way up, inhaling slow. How to get big hits Learn how to use the Silver Surfer Vaporizer    

Dimmer Repair – How do I repair or replace the dimmer in my SSV, DBV or Super Surfer? This is a CE dimmer with 5 wires

Please see this video