Category: Customer Service

Home Frequently Asked Questions (FAQ) Customer Service
Does the Surfer valve wand fit in the Volcano, and does it sit inside the Hybrid filling chamber. Can you please confirm if the All Glass Valve System for Volcano and SSV Super Surfer so that material is vaporized without coming into contact with plastic walls of the chamber?

Elev8 Distribution does not have a Hybrid unit on hand to build parts.  Anyone that ever wants parts made can help us by donating a part that is needed to be made.  This is a win for us all.

Can we make glass rings?

We can for sure make glass rings.  This is not our specialty so we can not size it perfectly like a normal store would.  Also, the glass is small, so it is thin, and it can break very easily.  Your hands take a lot of abuse.

What is an easy way to find our affordable production pieces on EGG?

For affordable glass you will want to pick the category to help refine, or just go with shop all. Then sort from Low to High and you will get the most affordable glass we have on the site.

What is the best way to mine for followers on Social Media?

Jeff has found that if you go to a store or glassblower and see who is interacting on their page. Go to the page of the person that is interacting, follow them and now follow who they are following. Or who is following them? For example, go to @elev8glassgallery find who is commenting on their …

can we fix a broken carb hole?

Yes, fixing a carb can be done.  We can fix a lot of glass, but not all glass.  Learn more on our website, or stop in to Elev8 East Side or Elev8 West Side

Can we make custom slide/banger holders/hangers or other custom glass?

If it is made of glass, yes, we make all kinds of things.  We have our clear ones here, but we can make them from any color, lined tubing or Butter Color. For wholesale order see here

Who does a Customer reach out to with an issue with tracking information?

If you have tracking info you need you can reach your customer service at.  This is good for retail and wholesale orders 719-570-9928 or customercare@elev8distribution.com

Are the SSv and Super surfer completely customizable?

YES, only Elev8 makes vehicles for vaping, dabbing, and diffusing that can be fully customized. You can get a lot of custom parts  like a custom knob, mouthpiece, wand, heater cover, aroma tops, duff jars and the art is whatever you like with our Wave Rider Series  SSV SUP If you want a larger wand, …

When using an iPhone how do I post clips from Google Drive to Instagram/TikTok etc?

This is really easy to do on Android, but if you’re using an iPhone the process can be a little tricky. Go to the Google Drive link and click the “…” settings button in the top right, then choose “Open in” (the icon looks like a D-pad with four arrows). The video will export and …

Do I get a birthday discount?

The brick-and-mortar shops do offer a 25% discount on your birthday.  Discounts are found in the new hire guide The website does not.