After the customer agrees to the customized product, including fees and turnaround time…
- Get artwork from the customer (as explained in Process Information Training)
- Submit the order and notify superior to switch status to “Wholesale (Needs shipping quote)
- Click on this LINK to fill out the Custom Artwork Form for Engravings and WRS’s. Here is the Spread Sheet
- Art Department will send you a mock-up of the artwork for approval
- Sales Associate confirms mockup with the customer and collects payment information, if not done so already
- Sales Associate sends a confirmation back to the Art Department to start production
- Sales Manager notifies Sales Associate when order is finalized and ready to ship
- Sales Associate confirms payment amount, with shipping, and takes payment
- Order is shipped
- The Sales Associate should follow up to confirm the order has arrived and looks great