Archives: Articles

Can I Put Route Insurance on a Manual Order?

Yes, you can add the Route digital Product and calculate the coverage cost and add that to the order. Once the item is added, you need to calculate the premiums for the subtotal. The cost is $1.15 for subtotals of  $100 or Less. Subtotals of $101 and above are 3% of the subtotal cost. If …

Shipping days Services are closed.

UPS:  New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day (Dec. 25th) New Year’s Eve USPS: New Year’s Day MLK Day President’s Day Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day FedEx: Memorial Day Independence Day Labor Day Thanksgiving Day Christmas …

Sezzle Payment Method

Sezzle is the option to purchase products with 25% down at time of purchase and then an additional 3 payments for the remainder of the balance. This is can be used on any order over the cost of $20, up to $2500. When the order is processed through the checkout, payment is completed immediately from …

Product Review for Elev8 Products

Leaving a product review helps us tremendously!  If you received an email for a product and the link is not working you can go to the product you want to leave a review for.  Under the item title you will see a “Write a Review” You can also leave a google review for us

Archiving emails for Previous Employees

To Archive emails for a previous employee, you will need to have the following: An Admin Google user account on the same domain as the email address Access to the email account you would like to Archive. The login for the Past@7thfloorvapes.com email account. Once you have all of those things in place, you will …

International Customer has an issue with a shipment or part needs replacement.

If an international customer has an issue with a product or part and asks for a replacement, it makes more sense for us to offer them store credit for the amount of the part, especially if they did not buy it from us directly to begin with.

Route Insurance Stamped Envelope Orders

If a customer chooses Route Insurance on an order that ships as a stamped envelope, we need to inform the customer that they will have to step up to a shipping method that includes Tracking for the shipment. If the customer does not want to pay the additional cost for shipping, they can remove the …

How to Remove Route Insurance from an Order

If a customer decides to remove Route coverage from an order before the package is shipped out we need to cancel the initial order, and replace the order without the Route coverage selected. Use manual payment for the second order and reference the payment on the initial order in the summary field. Refund the cost …

Modem Hardware at Elev8 Arts Center

All service locations will have an Underline Gateway (also known as an ONT: Optical Network Terminal) installed connecting the site to the Underline network. We provide the Adran SDG 854-6 (Wi-Fi 6) device. The Underline Gateway is virtually controlled and configured through your Underline account, in case you’d like to change things like the WiFi …

Baller Series Kit Build and Heater Testing

Ensuring these are tested now ensures a smooth experience and saves time. Start by making sure you are area is clear and clean.  Make sure you have the proper vaporizer out that you are testing the heater covers on, also having the aroma top available for testing that matches that vaporizer. Inspect the heater cover …