Archives: Articles

Customer calling to inquire about cleaning plastic tubing

We recommend using just hot water to clean the plastic tubing. The material in the hose is porous and can hold or carry the smell or flavor of whatever was used to clean it, such as dish soap or alcohol. If the plastic tube is used often, and it is really dirty, new tubing is …

Customer calling to get screen size that is used in the item they purchased from 7th floor

(SUP) Super Surfer Spherical Ground Glass (SGG) use 15.8 mm (green pack) SUP Bag Bowl 20.8 mm (yellow pack) SSV Spherical Ground Glass (SGG) use 15.8 mm (green pack) SSV Standard 15.8 mm (blue pack) SSV Ground Glass (GG) 14.8 mm (green pack) DBV wands 14.8mm (green pack) LSV wands 14.8 mm (green pack) LSV heater …

Customer calling because heater cover cracked while using vaporizer.

It is likely that the heater is set too high in the unit, and it is touching the heater cover. Confirm heater placement in the unit; top of the heater should be located between the center and top of heater cover. Also, the heater needs to be centered in the heater cover. If it is …

Customer calling because although their vaporizer is working, the product they are putting in the vaporizer is not being vaporized properly

Have they turned the vaporizer up all the way? If yes proceed below, if no have them turn it up 1 – unplug the vape, and allow to cool for at least 1/2 hour 2 – remove glass heater cover 3 – lift ceramic heater so it just about reaches the glass heater cover 4 …

Protected: Customer called / emailed with a request that we cancel their order

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Protected: Communication Guide

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Can you vend your products at vendor events?

Yes, you can vend whatever you like however you like.  We encourage you getting out there and meeting people and letting them know the Elev8 way of life. We do however discourage building a stock of goods to sell.  We do not want anyone investing in products and expect sales to come from placing an order for …

Can you have your own domain name that points to your company website?

As of right now, we do not have that.  We are working to make it so your website would be your name with elev8athome in it. NAME.elev8athome.com Right now we offer a coupon code so that you can make money any sales you get at www.elev8glassgallery.com.  It is also a 5% discount.

Can you find out how many consultants are in your local market?

Yes, you can call us at 1-719-418-1254 and we can let you know.

Can we use Flat Rate Shipping in a Padded Envelope for International Orders?

Due to the high cost of shipping internationally and the fact that we cannot track the flat rate envelopes, we can only ship using them within the United States.