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Customer wants to know about the turnaround times for the Create Your Own custom glass pieces

The turnaround time, depending on the type of piece can take 1-2 weeks before being first contacted by the glass shop. Total time depends on complexity / size of order

Protected: Customer Service Applied Discounts For Elev8 Glass Gallery

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Protected: Customer receives a broken mouthpiece on arrival.

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Customer is concerned about chemicals / out gassing in plastic tubing

All tubing is made in the USA out of food grade vinyl and is BPA free

Customer is calling to find out what type of glass they have on their vaporizer

First, refer them to our website or video to see the different types, if they still are not sure ask them: Standard (Std)Glass- (our first design) Nothing is ground on the wand or heater cover. ——Heater cover has a small hole and the wand is fluted at the end and you have to hold it …

Customer is calling to find out how to install a screen in an item purchased from 7th Floor

Its about the flip. You will put the screen in, push it down and when the edge of the screen falls into the glass ridge, you will flip the screen. Seems weird, but this is the best and simplest way. Video Link https://www.youtube.com/watch?v=4WkrCO1WIrI

Customer is asking about registering their new vaporizer online

You can register your new vaporizer on the Silver Surfer website, or the Da Buddha website. There is not a registration page on the Life Saber site. You can use one of the links below to get to our registration page: https://dabuddhavaporizer.com/index.php/dabuddhavaporizer/productregistrat https://silversurfervap.com/index.php/silversurfervap/productregistration If you have any other questions, please call us, or send us …

Customer heard a “POP” sound while they were using their vaporizer

The pop is usually a sign that the circuit board went bad and needs to be replaced. However, we should still do the vaporizer check, just in case. Vaporizer Video Check

Customer has had their unit for some time, but now the unit feels to get hot, but the heat settings are not showing it. It also may feel like the SK unit is almost overheating, but still not going up.

On a rare occasion somehow this thermocouple has fallen out of the silicon collar holding it to the heater. Because the thermocouple is not touching the heater, it can not read the heater is getting hot. When this happens we will have to replace all the inner guts as it has more than likely overheated. …

Customer emailed / called asking if any of our units have both 110v and 220v installed

No, except the SUP, advise that they can have one or the other, depending on customer’s country. The heaters are what determines the voltage, and then the customers country determines the power cord type. The SUP can work on either 110 or 220 volts.