In order for a unit to be processed under a 3 year warranty, the customer must show proof of purchase from an authorized retailer. The only online presence that should be selling our vaporizers in the USA is 7th Floor, Vapor Nation or Namaste. Also, If customer service encounters a website that shows our products …
Continue reading “How do we verify if a unit is in warranty from any specific website?”
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See this blog on how to measure a downstem
if the cx contacts us having problems getting the stir tool off on the sidekick to use the oil can, it is most likely the first time they are removing the screw holding everything in. when the Sidekick initially come the factory seal can be very tight. We have found it easiest to use a …
Continue reading “How do I loosen the stir tool on the SideKick?”
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