Ground glass wand is stuck in the conical heater cover and can’t be removed

Home Frequently Asked Questions (FAQ) Customer Service Ground glass wand is stuck in the conical heater c....

The wand becomes stuck because the glass is such a perfect fit and when the cool wand goes into the heater cover it expands slightly.  This very slight expansion will cause the wand and heater cover to get stuck.

To avoid this lightly insert your wand into the heater cover on a DBV or concial SSV.

So far we have 3 ways to resolve this issue.

Allways wear a glove when performing these actions

  1. If you have a Da Buddha vape or Silver Surfer that has a conical wand and heater cover, allow the vape to cool for 30 minutes, then have them place the entire unit in the freezer for 20-30 mins. If you have a Silver Surfer, you should be able to remove the heater cover and wand from the unit and place them in the freezer. Again, have them check it after 20-30 minutes. This has been working for most of our customers who call in with this problem.
    1. If that does not work, keep the heater cover on the SSV and the DBV as it it will not come off and freeze it.  After it is frozen again for 30-45 minutes, you can even go longer, plug it in and turn it on full blast.  This will allow the heater cover to heat up allowing it to expand hopefully before the wand expands and allowing freedom.
  2. If these efforts fail, one other thing you can try is to take the unit out of the freezer, and point a hair dryer directly onto the glass heater cover, and see if this helps loosen the joint enough to remove the wand. This should expand the glass heater cover just enough to release the wand like turning it on.
  3. Here’s another method they can try, but it hasn’t been working as often. It does however work sometimes, so it’s worth trying if the first method doesn’t work. Run the heater on to full power. Once the heater cover is hot, have them wrap the WAND portion with a wet, cold cloth and try to pull it out. The heat will expand the heater cover while the cold will hopefully constrict the wand and allow it to be removed.

Do NOT  break the glass as this could cause damage to the user.
Allways wear a glove when performing these actions

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