“DBV having power issues. The cable itself is fine, it’s the metal screw which helps keep the cord in place that is defective and no longer keeping the cord in place. How do you fix this? “

Home Frequently Asked Questions (FAQ) All Products Information “DBV having power issues. The cable itself is fine, it’s the metal screw which helps keep the cord in place that is defective and no longer keeping the cord in place. How do you fix this? “

If the unit is out in warranty the customer would contact customer service to help get it fixed.  If it is out of warranty it can be fixed here.

Instruction manuals can be found here