At this time our system does not allow for more than one type of payment, until this gets fixed or if anyone calls asking for help this is what is to be done:
1. Have them place the order and choose “Wholesale call back” for the check out option.
2. Either send the appropriate number of invoices through
authorize.net for them to pay or take the card numbers over the phone using the virtual terminal.
3. When placing the order number on multiple transactions please label with a -1 or the sequence number. For example 80045236 for transaction number 1 and 80045236-2 for transaction number 2.
If you see a product in Elev8.One that has the wrong image, first try to replace it with the correct image! All of our product images can be found in “newmediaarray>Photos>Catalog and Website Photos”. Keep in mind that Elev8.One requires that photo filenames not contain any spaces, so you may need to rename the image file without any spaces before adding it to the product in Elev8.One.
I tried to replace the image with the correct file but the product keeps reverting back to the incorrect image.
This happens because there is a filename conflict. When a product keeps reverting to an incorrect image it’s because the two image files have identical filenames. Our images have filenames which are automatically generated when we develop the image. Simply rename the correct image before reuploading it to the product in Elev8.One, we recommend using the filename format SKU-COLOR.jpg or SKU-DESIGN#.jpg, this will guarantee that the image has a unique filename that won’t conflict with any older image files in Elev8.One.
This is accomplished by taking advantage of BigCommerce’s Customer Groups feature. We can set a fixed price for specific products which is only applied to customers who are in a specific customer group. Here’s how you do it:
-
- On BigCommerce’s sidebar menu, click “Customers”
- Click on “Customer Groups” under the “Customers” menu.
- Click on the name for the Customer Group that you want to edit.
- Scroll down to the “Product Level Discounts” section and click on the last “+” button at the bottom of the list. If there are multiple pages worth of Product Level Discounts then this will take you straight to the end of the list and it will create a new discount entry field.
- On the blank entry field that you just created, click on the blue hyperlink that says “For this product (– SELECT –)”, this will open a “Select Product” dialog window.
- In the “Select Product” dialog window, scroll down to “Search by Product Name” and type in the SKU or product name for which you want to adjust the pricing. Highlight the product and click “OK”.
- If a product already has a Product Level Discount in the current Customer Group, the product will be grayed out. If you want to adjust it you’ll need to find the discount in the list of “Product Level Discounts”
- Enter the total price that wholesale customers should pay for the product in the blank price entry field.
- Click on the dropdown menu to the right and change it to “Fixed Price”.
- Double-check your work before clicking the “Save & Exit” button in the bottom right corner.
-
COD or Collect on Delivery is a popular way for shops to order from us.
It doesn’t require them to pay in advance or on placing the order.
It is a surefire way for the company to get paid.
There are some precautions that need to be taken though.
First if the shop is a new account and doesn’t have a well developed history with purchasing it is wise to make sure the first couple of orders go out with Cashiers Check or Money Order required, at least until we can create a repour with the account.
If the order is multiple boxes the COD total is only applied to one box, thus allowing them to decline the box with the COD total and receive the remaining without requiring payment.
Lastly if the shipment is declined or the customer is not there to receive the shipment with a check the packages will be returned and shipping will still be charged to their account.
Onto the process:
Depending on how your customer is placing their orders there is a slightly different process for each way.
When placing the order for the customer we will select the
