If items disappeared from your cart, a customer’s cart, etc., then it is likely because the items in question had some change(s) made to their product options. Unfortunately we cannot recover the cart’s previous state after this happens, you or the customer will just have to add the items to the cart again. We are so sorry, this is an unfortunate side-effect of using BigCommerce but there isn’t much we can do to prevent it as these types of changes are typically high priority for us to ensure that our products are always up to date.
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Why is this product page not loading on Elev8GlassGallery.com? What do I do when a product page returns a “Server Error” message?
If you try to open a product on the front end of our website (Elev8GlassGallery.com) and the page won’t load, this typically means that there is some conflicting option selected or enabled in the back end of the product. Attempting to open the product page in this case will return a message that says “Server Error. Something went wrong… Please try again later.”
Note: Before trying to diagnose this issue, make sure you attempt to open a few other unrelated product pages to confirm that the problem is only affecting one specific product. Sometimes BigC has server errors that can prevent pages from being opened, but this will typically affect the entire site and not a single product. If you are only getting this error when you attempt to open one specific product, then there is definitely a conflict in the product’s
It seems that the most common reason for a product page returning a Server Error message is a conflict in the product’s option set. You can verify this by removing the option set and then saving the product without the option set (make sure you take note of the name of the option set, so that you can add it back in later). If the product loads fine after removing the option set then you have confirmed that there is a conflict in the product options. If the product is still returning a “Server Error” message after removing the option set then contact Adam/IT and enlist some help.
If you determine that the option set is causing the product page not to load, then go through the product options that make up that option set. There will likely be at least one product pick list option which has “Yes, adjust the inventory for these products when purchased” selected, and a conflict can potentially occur when the parts used for such a product option are set to “Do not track inventory”. If we aren’t tracking inventory for a part then BigC can’t adjust the inventory for that part when the product is purchased, and this causes a conflict in BigC’s code that breaks the page. If the inventory is not being tracked for the parts in a product option, then that product option should NOT have “Yes, adjust the inventory for these products when purchased” selected. Deselect it, save the product option, and then add the option set to the product once again and try to load the product page. If the product loads without any issue then you have found and eliminated the issue! If not then contact Adam/IT and ask for help.
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How do I check voicemail messages at the warehouse?
- Dial *98 and then pick up the receiver. (Don’t pick up the receiver before dialing as the phone will think you’re trying to call out to a regular number, and it will insist that you need to enter the rest of the digits).
- Dial 6001 (mailbox ID).
- Dial 1450 (password).
- Press 1 to hear new messages. If you need to replay a message press 5. If you want to skip to the next new message press 6.
- If a customer does not leave their name or callback number, press 3 after listening to their message to access the advanced options, and then press 3 again to hear the message envelope. This will include the callback number from which the customer originally called.
What should I do with used glass components when sending my vape in for repair? Should I clean my vape first?
Do not send us any used glass components when sending in your vaporizer for a repair service. We legally cannot return these items to you without cleaning them extensively. If we receive any used or dirty glass components with your vaporizer we will notify you and offer to either clean and return the piece for an additional fee, or to dispose of the piece.
You should also try to clean your vaporizer as thoroughly as possible before sending it into us for a repair service. Remember that cannabis residues and other plant residues are not legal to ship in the mail, even if they are legal to use in your state or country. We take this very seriously, and if your vaporizer has noticeable plant residues we will not be able to return the unit until the unit has been cleaned, in which case we may charge an additional cleaning fee.
When sending in your vaporizer for repair, remove all of the glass components (including the knob) and thoroughly clean the unit with a minimum of 91% isopropyl rubbing alcohol. If in doubt, a smell test can always tell you if there are residues still remaining.