Cannabis oils and most other oils do not need to get hotter than 500 degrees. A lighter gets well above this temperature. Our flavor discs are designed to have a TON of surface area to absorb the oils. This large surface area makes for super thin walls of ceramic. This allows the disc to get […]
Typically if this is the very end user we will fix the unit so the shop owners can do what they do best. For DOA units RMA process you can see here Refer to the RMA policy for end-users
You can fill out this form. This form is filled out and customer service is notified and the order is processed.
If you have a wholesale customer that needs a refund please fill out this form. Refunds will be done as soon as we can. Our bookkeeper is only here Thursday and Friday.
They can download them from our site. This can click on the image and then open the link in the new tab. Then save the image. Our Shared image Folder is great for this Images and logos for products
You will send an email to Adam with them to move this process forward. Their system must be able to work with Big Commerce API
No Wholesale customers get special pricing and have separate wholesale deals to retail deals.
Brand rep ID to be adjusted during our sales so that you can still offer a better deal to your customers. Please contact Theresa if assistance is needed.
You can use our coupon code as usual. When the website does a sale, they give you a special sale for your customers as well. These are the times it may be best to put the order in for your customer.
NO, once the order is submitted you can not retro a refund. You must cancel the order and reorder with a coupon code. We have a sheet of refunds due to this and I believe we should not offer this service.