Our processing time on standard orders is 48 hours, with exception to out-of-stock items. We try our best to get them out in 24 hours, but we are not Amazon and have a small staff. Know we do everything in our power to get your order out ASAP
Processing time on custom vape orders is 3-6 days, with custom glass taking from 2-8 weeks, depending on the complexity and availability of the blowers we work with.
Products with custom art, such as the Silver Surfer Wave Rider Series or custom engraving orders are subject to copyright approval and may take additional time to process.
Yes, the best way is to email our service team ASAP by contacting them at customercare@elev8distribution or call 719-418-1254
Please call us at 719-570-9928 as soon as possible.
Please contact us as soon as possible to correct your shipping information. Once an order has left our warehouse we are unable to retrieve it from the postal service. If you selected UPS or FedEx for your shipping method, we *may* be able to contact them and request delivery to an alternate address. This is rare that we can get it redirected, but we try our hardest for that
To confirm your address you should log into your account and confirm your address. You can do this by logging in and clicking on the “addresses” button to see what addresses you have saved with us. You can change this address at any time.
Yes, the best way is to email our service team ASAP by contacting them at customercare@elev8distribution or call 719-418-1254
You should receive an e-mail confirmation when your order is submitted for processing and another e-mail when your order is shipped. You can always call 719-570-9928
If you created a user account and were logged in at the time of purchase, you may check the status of your order at any time by logging in or going to My Account and selecting ‘Orders’. Click on the order for more detailed information about your order.
If you selected ‘Checkout as Guest’ option when placing your order, you will have to contact us to check on the status of your order.
