What do I need to do to sign up to sell as a wholesale representative but I am an Elev8 At Home Rep
Get a hold of us at customercare@elev8distribution.com. You already know our products and love them, so you are the best person to represent us to the world.
You will also need to learn the products, sales prices and how to sell the products. This is best done at the page Wholesale Sales Position Guide To Success
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What do I do if the customer has a Sidekick that has sticking buttons?
The buttons on the Sidekick may stick from time to time depending on how the customer is using it. We have found that if they start to stick and cause the unit to be inoperable it may be because the customer is using the Sidekick for concentrates and is not using the oil can rather opting for the flavor disc alone instead. This is ok, but they have to know that they must change out the flavor disc, and also clean out the dish. They should on a regular basis also clean out the heater cleanout area. Ask the customer if they’re using the Sidekick for concentrates and how they’re using it. If the above is true then it may be that there has been some residue leaking into the unit from regularly vaping concentrates and has caused the buttons to get stuck to the board inside. We do not advise the customer to open the unit and clean it instead they should mail it in following the normal repair/warranty procedures so that it can be opened and cleaned for them.
We have in the company removed the batteries and soaked the entire unit in 91% alcohol. This will remove the oils that have built up over time. You may have to soak the unit for a day or two, depending how much leaked down. You may also have to change out the alcohol a few times as it gets dirty from the oil. Once the oil has dissolved and is off the buttons on the inside, the customer should remove it and do one more clean soak to make sure it is good. Then remove it from the alcohol as the alcohol stays clean now and let it FULLY dry. We recommend 24 hours of drying. No smell should be left of alcohol. NEVER EVER SOAK THE UNIT WITH BATTERIES IN IT. THEY MUST BE REMOVED!!!!
Protected: What do a do with a package that was returned to us?
What channels are used for training – calls or webinars? Videos? Email? Other?
We find a combination of all these work well. We like to keep the webinars also in the video so that people can come back and watch them any time. Look at the stashbox to see the videos we have accumulated.
Protected: What are the standard weights we should use when filling out a Return Shipping Label?
What are the expectations that should be set for customers ordering custom glass? Time frames, pricing, refunds, warranty.
1) Custom glass orders will cost at least 100$: the charge is for time for the blower and materials, as creating custom items are time-consuming and could have things that break.
2) Custom Work can take anywhere between 1-8 Weeks to complete, as the time frame depends on the glass shops workload and availability of the blower and difficulty of the glass product. We usually get them done in 2-3.
3) All Custom Order Sales Are Final: We must take payment for all custom orders before submitting the order, and we Do Not Refund any custom work. We will try to accommodate the customers custom glass order request to the best of the blowers abilities, but we must make it 100% clear to the customer that the final piece that is delivered, is the final production of the piece and we will not accept returns or refunds, as the cost is associated specifically with the blowers time and materials. If the customer wants to proceed with custom work, we must take payment for the estimated work and verify we have all of the customer’s contact information (Full name, phone #, email address, shipping address). Submit Trello with all photos, information, specific requests, as much information as possible for the blower to accomplish the request.
4) In the event we can do the order under the quoted price, the customer will be refunded the difference.
Protected: What are the commission payment methods?
Protected: We have been diligent in telling customers not to include stamps for return shipping. Sometimes they still send stamps. From what I know the stamps work, but are not trackable.
Vaporizer unit is not getting hot enough, customer is getting weak hits
Turn up heat on the vaporizer. If the heat is all the way up, the heater could have fallen in the unit. Make sure the heater is straight in the glass, and sitting up high in the heater cover. The heater should be about 1/8 inch from the top of the heater cover. Check the Light on the unit: Does the light come on? If the light does not turn on the issue is the dimmer switch. If the light does come on, does the light brighten and dim when the knob is turned? If the light does function correctly and the element is not heating correctly, then the issue is the element. If the light does not function correctly by turning on or brightening and dimming, then the issue is the dimmer switch.