How can I figure out what specific color my water tube or pipe is?

Ya, good luck unless the blower told you.  Black could be from 5 differnt glass manufacturers.  Most of the glass made by Elev8 will have the colors listed on the product page on the website.  If it is a forign made piece it will be

US Color Companies

Northstar (our favorite and oldest)

Glass Alchemy

Boro Stix

Troutman

Parrimore

Molten Auroa

Hand of Man

Foreign colors

Black is black

Amber

Milky Pink (China pink and can also look like pink slime when used properly)

Milky Green (kinda like slime)

Toxic or Lime green (bright see-through green)

Cobalt (dark blue)

Light blue

Charcoal (see-through black)

Violet (see-through light purple

Pink (see-through light pink)

How do you ring out an Atom sun order?

You go to make a sale. The customer will be Atom Sun. Go to edit items and hit NON tax. You then give a 30% discount. After that save and print. Staple that receipt to to the order form. Fill out your order form. The last step is fill out the transfer form. You are now done! 🙂

How do you explain an implosion marble?

The best way is to see our blog here.

Implosions are when a blower puts on dots or lines of glass on a flat rod or bubble.

Flat Rod Style

The blower will make a flat disc on the end of the rod and lay dots and lines.  The blower then lets it melt down, while once in a while pressing the disc with color on it.  As the blower does this it pushes the color up inside the glass, making dope flowers and other art.

Bubble Style

This is when a blower makes a bubble and then draws on the outside of the bubble.  When the image is done the blower lets it shrink and then flips the image

My Dab bat/ dab straw/ Glass component broke during use. Is this covered under warranty? Is this a manufacturer defect?

Only the glass that comes with a vaporizer has a 30 day warranty against defects.

Glass that has been used is hard for us to determine if it is was manufacturers defect or not.  We try our best to test all the glass before we ever ship it out.  Many times a dab bat will go through 3-4 people before we ship it.  We hope this finds any defects that could be there.

Always send us a picture to customercare@elev8distribution.com and we can take a look.

If you want to protect your glass consider our Phoenix Oath Glass Insurance Program.  It is 8% over retail and if it ever breaks you get a new piece for 50% off.  You can also buy another Phoenix Oath for your replacement at 8% of the full retail price.

What is the process for renting an SSV or one of your other vaporizers? How much does it cost? How long can I rent one for?

Please look at your Elev8 Retail Internal Knowledgebase here.

The cost of a rental will be:

$25 Daily

$100 Weekly

Included with the daily rental up to $50 dollars of the rental cost can be applied to the purchase of a Silver Surfer or Super Surfer at the completion of the rental period.

With the week long rental, $80 dollars can be applied to the purchase of a new Silver Surfer or Super Surfer at the completion of the rental period.

In addition to the rental cost there will be a deposit that is taken either in cash or through a credit card transaction.

The cost will be $150 for a Silver Surfer or Super Surfer, and $75 for the SideKick

For Water Pipes it will be 30% of the retail cost.

A copy of a drivers license or valid ID will be made also.