Author: Steve K

Referral Program with Swag Cards

When a new customer comes in with a swag card and there is a code, the person who sent them in earns a credit.

New Person In Store

  1. The person who refers the new customer earns a $5 credit when someone comes in and uses the free swag card with the provided code.
  2. You must put them in the QuickBooks system
  3. You must input their info into this form

New Sign up to refer people

  1. A person or company can sign up for the program.
  2. Fill out this form with their information form
  3. The people or company that signs up will earn $5 in store credit
    1. They only earn when someone makes a purchase and signs up for our loyalty program
    2. Credits can be used for any Elev8 product.

What vapor tamer cools the best? The all glass vapor tamer or the saturn vapor tamer

From what we know we feel the all glass vapor tamer cools better than the saturn vapor tamer.  We feel this as the saturn has the vapor go through the tube, that is then cooled by the beads.

The all glass has the air go through the small air spaces in between the beads.  This allows more of the beads to cool the vapor.

We also off the all glass vapor tamer pathway that works a lot like the all glass vapor tamer, but it is a long wand filled with beads.

Making a draft order for a customer

Creating a Draft Order in Elev8 BigCommerce

Made by Steve Kelnhofer with Scribe

1. Switch to tab Elev8 BigCommerce Control Panel”

2. Click “Orders”

3. Click “Add”

4. Click the “Search” field.

5. look for the customer with their name, email or past order number

6. Click “on customer or add them as new “

7. Use the address that is best for them.

8. Click “Next”

9. Click the “Search by product name, SKU etc.” field.

10. Add the products needed.

11. Click “Add item”

12. Click “Next”

13. Click “Fetch shipping quotes” and pick the shipping that is applicable to you and or the customer

14. Click “Next”

15. Select the “Create draft order” option.

16. Click “Save & create draft order »”

17. Click this icon to copy the order URL

Adding a help link to a product

Made by Steve Kelnhofer with Scribe

 

1. Navigate to https://store-h6i84xqjpq.mybigcommerce.com/manage/storefront-manager/my-themes

2. Click “SURFup (3) (1) (1) Light

            Includes 2 styles
            
                Version: 1.0.3
            ..."

3. Click “Customize”

4. Click “Preview”

5. Find the product and click into it

6. Click “Design”

7. Click here.

8. Click here.

9. Switch to tab HTML Editor – Online Web Content Composer”

10. Click here.

11. Type “what you are looking to add as a title”

12. Click “How To add something”

13. Double-click “How To add something”

14. Click the add link button.

15. Click this field.

16. copy the info into this field or Press [[ctrl]] + [[v]]

17. Click “None”

18. Click here to have the link open in a new tab. This is mostly preferred, but not always the case. If they leave the website always open a new tab.

19. Click “Ok”

20. Click here.

21. Press [[ctrl]] + [[a]]

22. Press [[ctrl]] + [[c]]

23. Switch to tab Page Builder”

24. Click “”https://www.youtube.com/watch?v=E1rJXzudMIA“”

25. Type ” [[down]] [[enter]]”

26. Press [[ctrl]] + [[v]]

27. Click “Save HTML”

28. Click “Publish”

29. Click “Publish”

 

Made with Scribe

 

Communicating professionally

How to Communicate Professionally Between an Owner and a Manager

When both the owner and manager are comfortable with informal language, including cursing, but the tone used by the manager becomes demeaning or hostile, it can damage trust, morale, and productivity. Here’s how to maintain respectful and effective communication while still allowing natural expression.

1. Address the Issue with a Direct but Respectful Conversation

Since both parties use strong language, the issue isn’t the cursing—it’s the tone and demeaning approach. The owner should have a private and direct conversation with the manager to set expectations.
Example:
“I appreciate that we can have open and direct conversations, and I don’t mind cussing. But the tone sometimes feels more aggressive than necessary. I want us to have clear and effective communication where we both feel respected. Can we work on keeping things straightforward but not demeaning?”

This acknowledges the manager’s communication style while setting a boundary for respect.

2. Set Clear Expectations for Professionalism

Establish a simple communication guideline that reinforces respect, clarity, and accountability without making anyone feel restricted.

  • Blunt is fine, but degrading is not.
  • Disagreements should be problem-solving, not personal.
  • Criticism should be constructive, not belittling.

Example Expectation:
“We can be blunt and honest, but let’s make sure we’re focused on solving problems, not attacking people. If something needs to be addressed, let’s do it in a way that drives solutions rather than making anyone feel small.”

3. Offer a Preferred Method for Conflict Resolution

If tensions rise, it’s useful to have a cooling-off strategy:

  • If either person feels the conversation is turning too heated, take a 5-minute pause and resume when emotions settle.
  • If a disagreement gets personal, redirect it to a solution-focused approach.
  • Use text or email for important decisions instead of reactive in-person discussions.

Example:
“I want us to work through challenges together. If we’re having a disagreement, let’s focus on ‘What’s the solution?’ rather than frustration.”

4. Lead by Example

The owner sets the tone for communication. If the manager gets too aggressive, it’s okay to call it out immediately and calmly.
Example Response to a Harsh Tone:

  • “I hear what you’re saying, but let’s keep it about the issue, not personal.”
  • “I respect your passion, but let’s focus on solutions instead of frustrations.”
  • “Let’s step back and talk about this in a way that helps both of us.”

This subtly redirects the conversation without escalating the conflict.

5. Reinforce with Feedback & Appreciation

If the manager improves their tone, acknowledge it to reinforce the positive behavior.

  • Example: “I appreciate how we handled that last discussion. It felt productive and direct without being overly tense.”

If the problem continues, reiterate expectations and, if necessary, implement consequences if the behavior affects operations.

Bottom Line:

  • Cursing is fine, but demeaning communication is not.
  • Set expectations that conversations should focus on problem-solving, not personal attacks.
  • Redirect harsh tones in the moment and focus on solutions.
  • Lead by example and reinforce improvements.

Is it possible to make a spherical heater cover for DBV

Are there any possible downsides for using it on DBV? I was also wondering if all custom spherical flavor disc wands can be used with dry herb i.e. can they be used with a screen in them or do they only fit the flavor disc for concentrates?

No, it is not possible. The DBV only comes with the conical wand.  The SSV uses it because it can use the hands-free attachment.  All custom spherical flavor disc wands use a screen, unless they are built with the all glass screen, which you can also put a screen on top of.

You do have the option to trade in your DBV towards a SSV, if you really like the spherical heater cover style. You would receive $100 credit. Here’s a link to learn more.

Wave Rider Series WRS questions and answeres

  1. What is a good piece of art for the Silver Surfer or Super Surfer WRS.
    1. We are looking for 300 dpi.  This is a high quality print.  The image to the average person unfamiliar with photoshop apps will look for something that is about the size of a 8.5 x 11 sheet of paper on its side, this is landscape.  Also, if the customer can open or you can open it and it opens fully to your screen and looks crisp, we can print this
    2. If the customer has art that does not fit, we can fit it.  We can add basic art of our choosing (we will do our best) to the sides of a square image
      .
      , or we can crop the images like be