Category: Wholesale

Who do we send possible copyright infringement violations to?

Email Steve right away with any info you have.  

What if my customer does not comply with our requests to change their pricing if to low?

If after talking with the customer about why it is important to keep the value of our goods and they refuse to see our view.  We will end our relationship with them.  Notes will be put into Elev8.one why we are ending our relationship and they will not be allowed to carry our products for …

How do you check out for wholesale orders

Check out with the no shipping/free shipping option and choose check payment. Once an order is processed for shipping, the quote will be added to Elev8.one and the rep will contact you for payment. If you have a card on file we can charge that or create an invoice for payment.

What are the ways to provide my customer a draft for approval before it is printed for shipping?

Create an order in Elev8 one and send a link. Create draft order in Big C and send customer link. They can then tell you and approve or checkout with the link provided.

What happens if we see your products advertised and sold for less at other locations?

What happens if we see your products advertised and sold for less at other locations? The retailer will be contacted and notified they are violating the MAP. Send them a copy if they do not have it.  It should be noted in Elev8.one that you have contacted them and sent them the MAP. Here is …

My customer does not want the update emails for an order. How do exclude them?

This is something we can not stop.  As a customer, Big C notifies when an order is completed.

what do you do when a online retailer is selling under msrp or MAP?

What happens if we see your products advertised and sold for less at other locations? The retailer will be contacted and notified they are violating the MAP. Send them a copy if they do not have it.  It should be noted in Elev8.one that you have contacted them and sent them the MAP. Here is …

How long does it take for a wholesale order to be packed and shipped?

This depends on SO many circumstances.  The goal if we have the items in stock should be within 2 days.  If it is taking longer than 2 days the sales rep needs to get in contact with their sales leader so this can be addressed and pushed on.

What are the Drop Shipper Requirments?

  Thank you so much for the opportunity to work with you!  This is a really neat opportunity for us, as in 2003 Steve was selling adult toys as a drop shipper, so You must have our vaporizers on your site to include the Silver Surfer, Super Surfer, SideKick, WaxMaxer and Elev8r Vape.  All of …

Wholesale Order not working in Elev8 one

If you are putting in a wholesale order and it is not working try this. You press the blue button and nothing happens. Did you see a red warning flash at the top? If yes, the system is working and the failure is sent to the team to fix. If you did NOT see a …