Category: Customer Service

Home Frequently Asked Questions (FAQ) Customer Service
Who does a Customer reach out to with an issue with tracking information?

If you have tracking info you need you can reach your customer service at.  This is good for retail and wholesale orders 719-570-9928 or customercare@elev8distribution.com

Are the SSv and Super surfer completely customizable?

YES, only Elev8 makes vehicles for vaping, dabbing, and diffusing that can be fully customized. You can get a lot of custom parts  like a custom knob, mouthpiece, wand, heater cover, aroma tops, duff jars and the art is whatever you like with our Wave Rider Series  SSV SUP If you want a larger wand, …

When using an iPhone how do I post clips from Google Drive to Instagram/TikTok etc?

This is really easy to do on Android, but if you’re using an iPhone the process can be a little tricky. Go to the Google Drive link and click the “…” settings button in the top right, then choose “Open in” (the icon looks like a D-pad with four arrows). The video will export and …

Do I get a birthday discount?

The brick-and-mortar shops do offer a 25% discount on your birthday.  Discounts are found in the new hire guide The website does not.

What’s the youngest age allowed for our glassblowing class experience?

This is a great question and it really comes down to the child.  We have had a child as young as 8. You can book a glassblowing class here.  

Why is there a hole in my waxmaxer heater?

This is where the wires come through. If you have a heater like this contact customer service to get a replacement.  You can also fix this at home  to save time as it is easy in this video.

Elev8 at 8 Thank you packages of Butter glass and SSV

Surfer and Color package Just Butter Color

is there a way for a customer to return a dbv or ssv for credit?

Either vehicle can be returned for a refund in the first 30 days only if it has been unused.   If it fails in the first 30 days after being used, we cover the shipping and the repair ( I don’t typically switch out the unit).   After the 30 days, only warranty repairs can be performed …

Can we make custom bracelets?

We can make custom bracelets for the right price, but this is not our forte.  We mostly sell other peoples jewelry already made

Bingo winners

Form to get the credit for the bingo winner is here. The data sheet for this for payout for customer service is here