Category: Customer Service

Home Frequently Asked Questions (FAQ) Customer Service
Do we ever offer refunds?

Yes! Please refer to our return policy for guidelines to this.

What is OmniStar

This is the software company that runs our affiliate program we use for Elev8 At Home

What do I do if I have a missing part with my order

Please reach out to us with your order number so we could look you up. We will do some research to confirm and replace any piece you ordered and didn’t receive. You can reach us at customercare@elev8distribution.com or you can call us at 719-570-9928

Are HEMP and Elev8 the same LLC

No, each store is independently owned and operated. They all work together along with working with the website. As a group, we can Elev8 more than individually. If you do not see the glass in one shop, but want to see what is at the other the website is a great place to see the …

How do I get to the knowledge base?

Here are all the knowledgebases: Elev8Distribution Elev8 Glass Gallery retail shops Elev8 at Home Partners

I am on online influencer, do you give free testers and promotional materials?

Depending on your reach we can for sure help out with promo items. We like to work with people but require they know about tour products and how they work. We also have a collaboration page you can sign up at.

Where can I find the newsletter if I am not a subscriber?

The best way is to join our mailing list here. You can sign up for the newsletter at the footer of our page on the right-hand side