If a customer is calling to place an order you will eventually need to take their credit card information over the phone to enter into the Manual Order Cart page to complete the transaction.
Since we are PCI DSS complaint you must stop recording the call for the time that you are receiving the card number over the phone.
If the customer called in through the customer service line the call is recorded by default, so you must temporarily disable it for the portion when you discuss the credit card number.
To do that, you must press *1 you will hear a long tone and that is to indicate that the recording is stopped.
Once the portion of the call disclosing the credit card information is complete press *1 and you will hear a short tone to indicate the recording is going again.
If you have a call that you forget to suspend the recording for the credit card portion please send a message to adamn@7thfloorvapes.com to indicate the recording that needs to be deleted.