search the tracking number with Global Post. If the last tracking even is over 2 weeks prior start processing a lost package claim. On the Global Post Tracking Page, go to Resources on the Top Right to the Left of Request a Demo. …
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When processing packages sometimes the Scale will stop reading when the button is pressed or the thermal printer will not print the shipping label. Here are the steps to resolve this. If there is an issue with the Thermal Printer or Laser Printer Confirm that ShipStation Connect is running on the Shipping Computer. Right click …
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When ever a shipment of Glass comes in there is always a QC check on at least a handful of the parts. If the product is the first time that it has been order potentially inspect each piece. Opening the glass and making sure that the decals are in the correct location, that there isn’t …
Periodically there will be items that do not scan. When those are brought to our attention, there are a couple of things to check. Compare the SKU that is coming in from BigCommerce to what is in Elev8.one, if for some reason the item SKU has been changed on either side it will not scan …
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Sometimes for whatever reason the creation computer will not connect to the laser engraver. Make sure that the network cable connecting the Creation Computer to the Laser engraver is still connected. Once that is confirmed, look at the end of the USB Ethernet Port and confirm there is link activity on it. …
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If you already know how to map a network drive in Windows, here are the specs to Connect to the Company File Dump and New Media Array: IP and folder for Company file dump \\192.168.2.66\compfiledump IP and folder for New Media Array \\192.168.2.66\newmedia User account is on the Passwords Spreadsheet. Go to the computer that …
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The bagging station will complete assembly of the SSV, at which point they will add it to the ship desk for checking and if there are any additional parts that need to be picked for the order. Remove the plastic bag if it is around the storage bag. The bag can be brought all the …
Log into Google admin with the proper email address for the domain to manage that particular domain, for example, Premier is glass@elev8premier.com click on Account Click on Domains click on manage domains
Link to Adding Elev8 Ambassadors to the Tracking Spreadsheet