Open this Asterisk Phone Server make sure you are in the internal network at 6335 E Platte. Once to the log in, use the Username extensions and the password in the spreadsheet. Once logged in, Click on Extensions in the top Left of the bar. That will bring you to the list of existing extensions. …
Any time a customer is created on Big Commerce as an account or a Guest account is converted to a Customer Account that will automatically generate a contact in Elev8.one. The only contacts that are created manually in Elev8.one are the ones that are associated with Wholesale or Distribution accounts since they won’t have an …
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In Big Commerce make sure that the Option set for the 500 error product doesn’t have pricing rules that take more than the price of the item off when an option is selected.
There are three classes of pricing for Becca’s Orders running the shops Items that are purchased just for her from Tom, and get the lowest pricing. Items that are purchased and are stocked on our website for sale to retail customers. Items that are purchased from outside wholesalers that have a minimum price we need …
Continue reading “Confirming and documenting pricing for Internal Shops”
When all other are out of the office between the hours of 9 am and 3 pm, there may be a time that you are called on to answer an incoming call, the customer service lines ring at four different stations: Shipping Desk, Adam’s Desk, Marketing and Web Desk, and Creation Computer. You can answer …
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When a wholesale order is ready to ship check the payment method on it, more than likely it has not been paid for at the time of shipping. Look at the order in Big Commerce, if there is a payment made it should be marked as paid, otherwise it would be awaiting payment. Look at …
Confirm that the 6335 Side has internet, go to any one of the computers and try to access a website. If this side internet walk up to the Server Closet and look at the Blue box to the left side of the shelf. Confirm that the cables are plugged in properly and that the ports …
Continue reading “The Glass Studio Side isn’t getting internet.”
When a customer creates an order on Elev8 Glass Gallery, Big Commerce sends out an automated message to the customer to allow them to add a password and finish setting up their online account. Unfortunately that email is only valid for approximately an hour after it is sent. When the customer reaches out regarding an …
Continue reading “New Customer Password Link has Expired user account email.”
Regarding complaints in the workplace no matter what the issue is, it needs to be treated with the utmost seriousness and documented that it was brought forward. Be it a complaint regarding an issue with the company or with a fellow co-worker, the best way to make sure it is not lost is to document …
You aren’t able to access the New Media Array or Company File Dump. Ask if someone else is able to access it? Check if you are connected to the network, or if your connection is having issues by opening a web browser and attempting to reach a site on the internet. If others are able …