Author: Steve K

Troubleshooting the Wax Maxer V2 Pro Dab Pen:

• The heater seems to go out or burn out very fast.
  • Your Wax Maxer heater will last a very long time if you keep it from over heating.  This will happen when it runs dry.  The concentrates in the pen actually also help to keep the heater cool.  Make sure that your heater is ALWAYS in contact with oils, and preferably under oil.
• Red light blinks 3 times when pressed:
  • Explanation: Heater has a short.
  • Fix:
    • Remove the heater and press the button again. If the battery blinks Red again 3 times (with no heater installed), the battery has a short and needs to be replaced.
    • If the battery lights up normally with no atomizer, make sure to clean the heater thoroughly, and install it again. If the battery blinks Red again 3 times, the heater has a short and needs to be replaced.
• Red light blinks 10 times when pressed:
  • Explanation: Battery capacity is too low.
  • Fix: Charge battery.

Charge: 

1. Make sure your battery is completely Locked.
2. Plug your micro USB into the side of your Wax Maxer Pro battery.
3. Plug your cable into a wall charger.
4. Your battery will light up and while charging.
5. Your battery light will turn off once fully charged (4-5 hours).

SAFETY INFORMATION:

• Do not leave the charger in extreme temperatures (Very Hot or Very Cold)
• Do not charge near moist environments.
• Do not leave the battery hanging by its cable. Make sure it is in a stable position.
• Do not leave charging for extended periods of time.
• Charge only on non flammable surfaces or in a metal box
• Charge in a well-ventilated area. 
• When charging, allow the battery to charge completely prior to using

If there is an issue with the Silver Surfer, we can solve it.  There is nothing we have not seen since 2004.

WARNING
Please do not perform any of these checks until you are sure your vaporizer is completely cool. We suggest you have it turned off for at least 30 minutes prior to continuing. 

Not getting hot

Is the heater getting red or any heat at all?

Yes, it glows but it is not getting hot enough

1. Check the position of the heating element. It should be 1/8-1/4 inch from the top of the heater cover, but NOT touching the heater cover.  To adjust the height of the heating element, first, take off the heater cover. You can do this by gently twisting back and forth while gently pulling up on the heater cover. After safely removing the heater cover, gently pull up on the heating element, and be careful not to pull the heating element out of the unit. Replace the heater cover back on the heater stand. This can be achieved by twisting back and forth and pushing downward. Once the heater cover is firmly back on the heater stand, check the position of the heating element. If you feel the heating element is too high, take your pick and gently push it down.  Now turn your vaporizer on to the 12 o’clock position and let heat up for a minute or two. Try vaping your herb. If this fixed your problem, awesome! If not please keep reading.
   
   
2. If the heater is tall in the heater cover, suggest turning the heat up more and using a longer draw speed.  Adjusting the heat should be more than enough.
   1. The heater either works or it does not.  There is no degradation over time.

No, my heater has no heat

Does the dimmer light turn on?

On the back of the unit, there is a neon light that adjusts with the power of the heater.  Is this light dimming?  If it is dimming the dimmer is good.

Yes
If the dimmer light adjusts and the heater does not come on, the heater is bad.

No
The Dimmer is bad

My heater cover cracked

1. Was the heater touching the heater cover?
   1. The heater can not touch the heater cover or the glass will break
2. The heater cover broke at the base
   1. Do you have shims?
      1. If you have shims, you had too thick of a spacer in
   2. If you do not have shims, does the heater stand look too big?
   3. You should get a picture sent in, and replace the heater cover free with shipping
   4. Learn how to adjust your heater to prevent your heater cover from cracking