Our products do not come with any warranties, however, we do have a glass warranty program which you can add on to any piece of Elev8 Glass!
Any items we resale should still be protected under their original manufacturer warranty, and any issues you have with your vaporizer should be directed towards the manufacturer. If the manufacturer requires a receipt, you should be able to locate this in your account under ‘Orders’. If you have any issues locating this, please contact us.
We can only support Credit/Debit Card payment and Check/Money Order payment at this time. Please Note – if you are using a VISA Gift Card, you must register the card to your billing address with the card issuer.
Once your order has shipped you will receive an e-mail with your tracking information. Click on the link or copy & paste the link into google for tracking
If you did not receive your e-mail you can log in to your account or contact us for your tracking information.
We will gladly accept any new, unused items for return or exchange within 30 days of purchase. Please contact us to return or exchange items.
If an item was missing from your order, please contact us so we can correct this immediately. We will do some research to confirm and replace any piece you ordered and didn’t receive.
customercare@elev8glassgallery.com or you can call us at 719-570-9928
We can ship anywhere in the world. There are risks involved with shipping to Germany or Israel, among others. If you’d like to hear those risks and complete an order, please contact us.
Yes, we offer international shipping to nearly all countries. When ordering be aware that you may have to pay VAT tax or import tax. This is a tax put in place by most countries and is something we have no control over. The tax will not be included in purchasing your order.
To get an estimate, so you know what to expect, please look up your federal import tax.
Your unit may not need to be repaired, all vaporizers are different, and because of this, there are many reasons why they might not be functioning. Please contact us so our knowledgeable staff can help determine if your unit needs to be sent in for repairs, or if we can help you fix it, quickly and easily, over the phone.
Certain discount codes are only valid for a limited time. Make sure you’ve entered your code in correctly, and verify it hasn’t expired.
Please contact us if you are having trouble with a promotion or discount code at checkout.
Please make checks payable to “Elev8 Distribution” and send to: Elev8 Distribution
1450 Aviation Way
Colorado Springs, Co 80916
Once you have your selected item in your shopping cart, you may estimate shipping charges by entering your information at the bottom of the page. Shipping cost depends on the weight and size of what you order.
