Yes! Please refer to our return policy for guidelines to this.
I got a new heater cover, but it doesn’t heat up like it used to
Make sure the heater is sitting between 1⁄8 and 1⁄16 inches from the heater cover. If this doesn’t solve the heating issue, than check that the shape of the heater cover is close to your old heater cover, compare it to our website pictures, or send us a picture to verify there is no defect in the shape that might cause this problem. Our heater covers have always, and will always, be made of borosilicate glass.
I am looking to get a generator and wonder what wattage your units use?
The Silver Surfer and Da Buddha use about 25 watts while the Super uses about 35 watts with the fan and lights going at the same time.
Do your vapes include PG or PEG
Absolutely not. PG and PEG are additives to the material being vaped. Our vaporizers are designed with a heating chamber, which pulls air over the product. The only way PG or PEG would be in our vapes is if the product used contained PG or PEG
What is OmniStar
This is the software company that runs our affiliate program we use for Elev8 At Home
What type of metal are the screens made of?
Stainless Steel
Can the Elev8R be used without the metal screens?
The Elev8R must use the metal screen in the Elev8 heater or the glass will get too hot and burn the herb. We do however have a glass screen available in the all-glass kit so there is a glass screen in the wand and rig adapter.
What type of metal is the metal sick clip made of?
Hardened Steel coated in chrome
What is the difference between the All-Glass and the Standard Elev8R. Why the price difference?
The all-glass Elev8 has a glass screen in the wand and adapter. Both designs use a metal screen in the quartz Elev8R heater. Glass screens cost way more and take longer to work into the final product making it cost more
Do your heating elements burn out often?
No, our heaters do not burn out often. That does not mean they will last forever. We find they last about 6-8 years. Some have lasted 12+ years. You get long life and if it does fail in the warranty period you are covered. Even outside of the warranty it’s about $25 to get a new heater for your unit and they are super easy to fix. Ceramic heaters last so long because the element is sealed inside the ceramic stopping oxidation. The higher the temperature the faster metal oxidizes, but in ceramic it is nearly eliminated and the life extended.