Protected: What if the Customer Ordered size 19mm joint, but really (received) needed 14mm joint?
Protected: What if the Customer Ordered size 14mm joint, but really needed 19mm joint?
Protected: What if the customer is looking for a wand for a different ground glass vaporizer.
Protected: What if Customer wants to order online, but pick the package up in house?
Protected: What if a customer received their repair back and now has no rubber feet?
Protected: What if a Customer orders a Wand but receives a Heater Cover?
Protected: What if a Customer orders a Heater Cover but receives a Wand?
What does it mean if the customer’s vapor experience changes all of a sudden while using the sidekick? i.e. has to hit it harder, foul tasting product while vaping, etc
If the customer is experiencing a sudden change in the vapor experience when using the sidekick a few different things may be going on. We want to check for a couple of things:
1. Unit powers on and heats up and down properly
2. Unit is fully cleaned and free of debris
3. Bowl is cleaned out regularly\
4. For best flavor we recommend 6-7.5 on dry herbs, with the lower the temp, the better the flavor. Or less roasted flavor. Towards the end of the bowl, the user will experience a more robust roasted flavor. This is natural and due to the roasting of the plant materials. It brings out other flavors, much like roasting of coffee.
We have noticed quite a few Sidekicks that come in for repair that just needed to be taken apart and cleaned. Have the customer open the bottom of their unit and pull the Vortex Chamber out and make sure it is free of debris and the air holes are not being blocked by any residue. If the Vortex Chamber is clean and the issue persists, have the customer completely pull the unit apart and inspect the entire vapor airway for residue or debris. If all of the above were done and the issue still persists we should follow the regular warranty/repair procedures and have the customer send the unit back to us to have it looked at.
What does an ash catcher do? Can you use it for dabbing?
Ash catchers are attachments for your water pipe that help to keep your water pipe clean and in some cases, they even add filtration to give a cooler and smoother hit. They trap most of the ash or junk that would usually end up in your water pipe helping to keep your water pipe cleaner. One benefit is that you will spend less time cleaning your piece. Its easier to clean a small ash catcher than most water pipes. Ash catchers come in a variety of styles. Most contain percolators for added diffusion. You can use an ash catcher for dabbing as a second filtration method. Many times the ash catcher sits as tall as the original bowl so a drop down works well when paired with an ash catcher.
Some ash catchers paired with a j-hook adapter make a great dab rig!