Tag: claim

Shipping Issues and How to Resolve Them.

There is a wide range of issues that can arise through customer service. In no particular order here are the most common and how to resolve or comfort the customer’s concerns. Customer wants to know why their order hasn’t shipped yet. There are multiple reasons an order may not have shipped the day it was …

Filing Claims for Route Shipment Insurance

Filing Claims for Route Shipment Insurance Customers are also able to file the claim for their shipment with the order ID or Route ID that is emailed them after completing the purchase, and the email address they used for the purchase, on Claims.route.com If the customer is not comfortable with the process, we can also …