No there is a box reopening and repacking fee of %10 or a flat fee See the Reseller agreement
We aim for 100% accuracy and a quick turnaround. However, we aim for 7-10 days for most however custom items can take longer. Your rep will be updated through our CRM as the order is processed.
If the unit is used we can not take it back. We can take it back with a restocking fee of 15% and another cleaning fee of 20%, so we can take it back but they will receive 65% in credits. If the unit has not been used they can for sure send it back …
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Yes, we use Behalf. Your sales rep can help you out.
See Link for agreement See here for more sales tools
This can be done in about 2 days with a full time person. How many bath bombs can be made in a day? With our current staff and standard workload we can do about 30 bath bombs a day
Typically if this is the very end user we will fix the unit so the shop owners can do what they do best. For DOA units RMA process you can see here Refer to the RMA policy for end-users
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