Category: Wholesale

Where can I upload photos to the shared drive?

We have a few shared folders We have Elev8 Premier camera that shares for its shop, and then we take some of the pictures and make it for LAE We also have shared images and videos. If you have videos for youtube or any other media to help grow Elev8 add them here. Here are …

After I have logged a missing, damaged or replacement issue, how can I track the progress?

Your customer should have notes put into their account from our team. If your wholesale customer has a broken, damaged or dead on-arrival unit, or even glass that has defects you can take care of them with this form . Filling out this form will allow the Repair process to happen. If images have been …

Does the 10 inch beaker come with a bowl? My customer normally gets them but did not this time.

Yes the 10 inch beaker and all our water pipes come with a bowl. If the item did not go out, this form for missing items need to be filled out so Shipping and replacing them

How do I see how much store credit I have

they should be able to see it once they login on the front end of the site: Pam handles adding the credit when she processes commissions.

My wholesale customer paid for their order when they put it in. Does that mean I can charge their card for the shipping?

NO, they have to have a card on permanent file. Just paying does not give us the authority to charge the card or even keep on file. THE REP needs to contact the customer to get the shipping payment. This can be done by creating an invoice in Authorize.net or calling the customer for a …

What is the process or best way to get wholesale custom decals, engravings or a WRS. How to make custom wholesale orders.

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COD Payments

COD or Collect on Delivery is a popular way for shops to order from us. It doesn’t require them to pay in advance or on placing the order. It is a surefire way for the company to get paid. There are some precautions that need to be taken though. First if the shop is a …

Why buy Elev8 Glass

Elev8 Glass is an affordable line of glass that can be hybridized to be unique.  Learn more in the blog where we talk about why one should be Elev8 Glass. High-Quality Affordable Glass Fully customizable with American marbles Can be purchased with the Phoenix Oath Glass Warranty All glass is inspected when we receive it, …

What is the Protocol for Broken/Missing/Mistake Replacement Items for wholesale

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why will note not save in Elev8.one

Notes in Elev8 one are made for simple things.  You can also leave a pjg or pdf If a note will not save, the issue is that there may be missing info in the summary of the account or contact (office phone can just be input as N/a).   There must be a description.  An old …